bought the software,

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AP

19 Mar, 2020 09:34 PM

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Can't procede to inspection of my library.
I bought the software, but there's 12 days left on the tryout.

do i need a new installer or a code ?

Also, do playlists made in itunes, played in apple music be imported in beatunes?

Thanks for your help,

A

* beaTunes: 5.2.6
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.6+10-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.15.3, x86_64
* Library: FileSystem
* Memory: 92m - 2048m
* Registered as:

  1. 1 Posted by AP on 19 Mar, 2020 09:36 PM

    AP's Avatar
  2. Support Staff 2 Posted by hendrik on 20 Mar, 2020 06:52 AM

    hendrik's Avatar

    Hi,

    we have sent you a license email right after your purchase. It contains all necessary information. Please check your spam folder for that email.

    Thanks,

    -hendrik

  3. Support Staff 3 Posted by hendrik on 23 Mar, 2020 09:28 AM

    hendrik's Avatar

    Hey there,

    did you find your license key? Can I close this issue?

    Thanks,

    -hendrik

  4. 4 Posted by Amelie Parent on 23 Mar, 2020 02:24 PM

    Amelie Parent's Avatar

    I’be fou d the licence key, thank you.
    Now my problem is that I can’t seem to have my iTunes/music playlist synchronised!?

    I use an old version (4.x I think ) and decided to buy the software because of that future.
    I could make playlists in beaTunes and they would appear in iTunes/music
    And all my iTunes/music playlist where available in beaTunes.

    Is this future no longer part of the app?

    Amelie Parent
    514 605-2509

    Sent from iPhone

  5. Support Staff 5 Posted by hendrik on 23 Mar, 2020 02:28 PM

    hendrik's Avatar

    Hi Amelie,

    I'm sorry, but I didn't see you were trying to use beaTunes 4 on macOS 10.15.

    macOS 10.15 came out a long time after beaTunes 4 was already replaced with beaTunes 5. In other words, Apple broke compatibility.

    The only way you get beaTunes to work on macOS 10.15 is to upgrade to beaTunes 5 (you can check in the About dialog, which version you are actually using). There is a discounted license available for v4 users on https://www.beatunes.com/en/beatunes-buy.html

    Hope this helps,

    -hendrik

  6. 6 Posted by Amelie Parent on 23 Mar, 2020 02:31 PM

    Amelie Parent's Avatar

    I’ve actuallly bought version5.2 but I’d like to go back to4 if it’s possible. Unless apple fucked errrthing up by changing to ‘music’.

    I had the perfect setup for a flawless library that was so usueful when I was using serato. Kinda disappointed
    That I can’t go back to that.

    Amelie Parent
    514 605-2509

    Sent from iPhone

  7. Support Staff 7 Posted by hendrik on 23 Mar, 2020 02:33 PM

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    I’ve actuallly bought version5.2 but I’d like to go back to4 if it’s possible. Unless apple fucked errrthing up by changing to ‘music’.

    On macOS 10.15 you cannot go back to v4.

    What does v4 do that v5 does not do?

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