tag:help.beatunes.com,2009-07-24:/discussions/problems/57211-synchronizing-stalledbeaTunes: Discussion 2020-12-15T15:13:36Ztag:help.beatunes.com,2009-07-24:Comment/481495032020-03-11T06:36:06Z2020-03-11T06:36:06ZSynchronizing stalled<div><p>I just noticed that and important smart playlist in my music app is not listed in BeaTunes. Perhaps that information would be useful.</p></div>rwiktag:help.beatunes.com,2009-07-24:Comment/481495032020-03-11T10:39:11Z2020-03-11T10:39:11ZSynchronizing stalled<div><p>Hi,</p>
<p>please upload you logs via <code>Help</code> -> <code>Upload Logs</code> from within the application. Perhaps it contains information that lets me diagnose the issue.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-03-11T16:19:08Z2020-03-11T16:19:08ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Just sent you the logs as requested. The Synchronization apparently finished during the night. /the progress bar is gone but the list is a mess. There are several folders and playlists that are duplicated and that playlist I mentioned previously is still missing.</p>
<p>Thank you for your help.</p>
<p>Rwik</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T09:38:49Z2020-03-12T09:38:49ZSynchronizing stalled<div><p>Hi,</p>
<p>can you please try to run synchronization via the <code>File</code> menu again and if asked, do a forced synchronization? If that does not help, does restarting and syncing again via the <code>File</code> menu perhaps help?</p>
<p>What's the name of the playlist that is still missing?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T16:27:34Z2020-03-12T16:27:34ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Just now I re-started BeaTunes and synchronization, it went very fast but nothing changed, I immediately started a second one from the file menu and when asked, did a forced synchronization. It is proceeding very slowly. I will report later on the results.</p>
<p>The missing playlist is called “Now”. As mentioned, it is an Apple smart playlist. Although I use BeaTunes to build my playlists I still play them from Apple’s music app. The “Now” playlist starts the day empty because it is only used as a filter on the playlist I have built for that day.</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T16:52:52Z2020-03-12T16:52:52ZSynchronizing stalled<div><p>Hendrik,</p>
<p>The latest synchronization seems to have stalled at the very end. That is, the progress bar is at 100% but nothing further is happening.</p>
<p>Since I tried a repair of the database even before writing you on the subject, perhaps I should go ahead and try a rebuild of the database?</p>
<p>Thanks<br>
Rwik</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T18:06:16Z2020-03-12T18:06:16ZSynchronizing stalled<div><p>Could you please upload a fresh set of logs?</p>
<p>Also, what about that one playlist you’ve mentioned? Problem solved? If not, what’s the name of the list?</p>
<p>Thanks!</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T18:34:02Z2020-03-12T18:34:05ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Just sent a fresh set of logs. The most recent synch now shows the missing playlist titled “Now”. However, there are several duplications in the updated list. I have attached a couple screen shots of the<br>
BeaTunes sidebar</p>
<p>Rick</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T19:21:37Z2020-03-12T19:21:37ZSynchronizing stalled<div><p>Thanks for the logs.</p>
<p>The "stalling" you observe is a side effect of how certain properties are handled under 10.15. They cannot be imported in a fast way, but must be obtained using a script (see also <a href="https://blog.beatunes.com/2019/10/music-app-forcing-synchronization.html">this article</a>). When you "force" a synchronization or you sync for the first time, this will take a while, in your case (with 34509 tracks) multiple minutes. Not "forcing" a sync should avoid this issue.</p>
<p>Regarding duplicated playlists, I am puzzled. It seems that that's what the ITLibrary Framework by Apple is reporting.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-03-12T20:46:24Z2020-03-12T20:46:24ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Based on your last response I have begun carefully deleting the duplicate folders from beaTunes. I thought it would be useful for you to know that they all seem to pertain to a pair of audiobooks (not podcasts) that I have not listened to for a while. I have confirmed that while the files are still in the finder, they are not in the Music app.</p>
<p>I have moved these files to a folder outside the music folder on my external drive.</p>
<p>As for the “missing” playlists, it appears that when Apple playlists (at least Smart Playlists) are empty, they do not show up in beaTunes. The “Now” playlist referred to before, since it is currently populated, shows up. On the other hand, I have a folder called “b. Grouping” which in the Music App contains 8 Smart Playlists. All of them are currently vacant in Music, so they are not seen in BeaTunes, only the vacant folder.</p>
<p>Finally, there are two Smart Playlists near the bottom of the beaTunes list that pertain to the only podcast I own. Since they are Smart Playlists they can’t be deleted from beaTunes even though they don’t appear in Music. Any suggestions?</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-03-17T09:36:10Z2020-03-17T09:36:10ZSynchronizing stalled<div><p>Hi Rwik,</p>
<p>thanks for your detailed report and sorry about my late reply.</p>
<blockquote>
<p>I thought it would be useful for you to know that they all seem to pertain to a pair of audiobooks (not podcasts) that I have not listened to for a while. I have confirmed that while the files are still in the finder, they are not in the Music app.</p>
</blockquote>
<p>This is very enlightening.</p>
<p>As you certainly know, with macOS 10.15, Apple decided to split up iTunes into multiple different apps. This effectively killed the concept of having podcasts, audiobooks, and music in <em>one</em> playlist. Apple made that impossible. The fact that you are seeing these strange playlists is probably an artifact of the transition.</p>
<blockquote>
<p>As for the “missing” playlists, it appears that when Apple playlists (at least Smart Playlists) are empty, they do not show up in beaTunes. The “Now” playlist referred to before, since it is currently populated, shows up. On the other hand, I have a folder called “b. Grouping” which in the Music App contains 8 Smart Playlists. All of them are currently vacant in Music, so they are not seen in BeaTunes, only the vacant folder.</p>
</blockquote>
<p>Indeed beaTunes does not import empty Smart Playlists. This is to avoid displaying empty standard lists like "Music Videos" or "TV & Movies", which Music.app internally presents like Smart Playlists to beaTunes.</p>
<blockquote>
<p>Finally, there are two Smart Playlists near the bottom of the beaTunes list that pertain to the only podcast I own. Since they are Smart Playlists they can’t be deleted from beaTunes even though they don’t appear in Music. Any suggestions?</p>
</blockquote>
<p>If you want to get rid of them, I'd delete them via AppleScript.</p>
<p>Cheers,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-08T12:30:43Z2020-12-08T12:30:43ZSynchronizing stalled<div><p>Hi there,</p>
<p>I believe I may have found a workaround for the issue and it's part of the just released beaTunes 5.2.16.</p>
<p>If you're updating, please let me know how that goes.</p>
<p>Thanks so much,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-08T17:52:19Z2020-12-08T17:52:20ZSynchronizing stalled<div><p>hendrik,</p>
<p>I just accidentally uploaded my logs to you. There is no issue and no need to. Blame my poor eyesight.</p>
<p>Regards<br>
Rwik</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-09T07:11:46Z2020-12-09T07:11:46ZSynchronizing stalled<div><p>No worries.<br>
This happens quite often.<br>
Logs without error description are typically ignored, as I would not know what to look for anyway.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-09T18:34:42Z2020-12-09T18:34:43ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Now I am frustrated. 5.2.16 has indeed cleared up the “extra” playlists that I had a problem with. On the other hand it seems to have seriously slowed synchronizing with iTunes. I am considering reverting to 5.2.14, which is my last previous version. I am still running Catalina, would upgrading to Big Sur help?</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-09T20:31:35Z2020-12-09T20:31:35ZSynchronizing stalled<div><p>Frankly, it surprises me quite a bit that sync got so much slower. Is this reproducible or a one off effect?</p>
<p>Btw: One of the major time factors during sync is waiting Music.app to deliver some data towards the end of sync (roughly at 90%).</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-10T03:00:13Z2020-12-10T03:00:13ZSynchronizing stalled<div><p>Hendrik</p>
<p>Definitely an ongoing effect. It is slower overall, and seems to stall for quite a while with about 20% remaining on the progress bar..</p>
<p>It does eventually complete the sync but I’ve never watched it to the end.</p>
<p>I did try a database repair earlier today and might try starting a rebuild before I go to bed.</p>
<p>Thanks, by the way for your prompt responses.</p>
<p>Rick</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-10T03:05:08Z2020-12-10T03:05:09ZSynchronizing stalled<div><p>One more note: I just got this message:</p>
<p>Perhaps I need to adjust this upward?</p>
<p>PS: My music collection has about 35,000 items.</p>
<p>Rick</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-10T09:41:50Z2020-12-10T09:41:50ZSynchronizing stalled<div><p>For 35000 items 5GB heap should be way more than enough. Something is definitely odd. If rebuilding/repairing the database does not help, please let me know.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-10T17:29:42Z2020-12-10T17:29:42ZSynchronizing stalled<div><p>Hendrik</p>
<p>Just completed a rebuild. Took about an hour and a half for 35000 items. Synch still painfully slow.</p>
<p>What should we try next?</p>
<p>Rick</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-10T22:46:36Z2020-12-10T22:46:36ZSynchronizing stalled<div><p>Hendrik,</p>
<p>Sorry, just trying to give you as much info as I can about my current issue. I did try a rebuild this morning after a full restart of my Mac. Then tried a synch which was very slow. I have been plying my regular playlist called “Gathered” all day. BeaTunes locked up twice with a Java memory error and had to be force quit. Both times it was playing music - not synching - and what alerted me of course was that the music stopped. I’ve uploaded my most recent logs.</p>
<p>Do you think for the time I should revert to 5.2.14? Or would that just make things worse. Reminder I am still running Catalina.</p>
<p>Rick</p></div>niftydormousetag:help.beatunes.com,2009-07-24:Comment/481495032020-12-11T14:20:01Z2020-12-11T14:20:01ZSynchronizing stalled<div><p>Hey Rick,</p>
<p>for the moment, it might be a good idea to revert to 5.2.14.</p>
<p>I'm looking into unintended side-effects of a recent change and it seems to me that it is responsible for what you're observing.</p>
<p>I will post a dev snapshot as soon as I got a grip on this.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-11T21:36:25Z2020-12-11T21:36:25ZSynchronizing stalled<div><p>Hey Rick,</p>
<p>could you please try out <a href="https://www.beatunes.com/download/beaTunes-5-2-17-SNAPSHOT.dmg">https://www.beatunes.com/download/beaTunes-5-2-17-SNAPSHOT.dmg</a> — I hope this dev snapshot solves the issue.</p>
<p>Kind regards,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/481495032020-12-15T15:13:34Z2020-12-15T15:13:34ZSynchronizing stalled<div><p>Just FYI: the final v5.2.17 is out. It should solve the sync issue you reported.</p></div>hendrik