failed message

mark ashley's Avatar

mark ashley

30 Jan, 2020 06:56 PM

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Hi Please help.

 I keep getting this message. failed to open item, failed to allocate database session.

I have a lot of files in my database and I'm getting a bit fed up because I cant use beatunes.
Last time I spoke to you I needed to start over again, so I did that. All my tunes now have been analysed. Every time I try to play one and use the matching feature it lock up and gives me the above message.

Mark

* beaTunes: 5.2.5
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.4-BellSoft+10
* Vendor: BellSoft
* OS: Windows 10 10.0, amd64
* Library: FileSystem
* Memory: 92m - 3584m
* Registered as: mark ashley

  1. Support Staff 1 Posted by hendrik on 30 Jan, 2020 07:43 PM

    hendrik's Avatar

    Hey Mark,

    can you please upload your logs (from the Help menu within beaTunes), so that I can take a look at what's going on?

    Thanks!

    -hendrik

  2. 2 Posted by mark ashley on 30 Jan, 2020 08:08 PM

    mark ashley's Avatar

    Hi Hendrik

    Please see attached.

    Sorry for the moan but I've spent weeks trying to get this to work.

    Mark

  3. Support Staff 3 Posted by hendrik on 30 Jan, 2020 09:52 PM

    hendrik's Avatar

    Hey Mark,

    thanks for the logs.

    I have checked them out and it seems that there was a UI hang, because the filesystem reacted a little slowly and then a program shutdown was initiated (probably manually, by attempting to close the window). Unfortunately the shutdown didn't succeed all the way, which led to the error messages you saw.

    Please simply restart beaTunes.

    Sorry for the moan but I've spent weeks trying to get this to work.

    No worries. Feel free to always post questions to this forum.

    Hope this helped,

    -hendrik

  4. 4 Posted by mark.ashley on 30 Jan, 2020 10:03 PM

    mark.ashley's Avatar

    Hi Hendrik.This is happening every time. I would play one tune and then select another it would give me the error message. I've tried restarting beatunes after it hangs and then letting it shut down. Restart and it happens again.MarkSent from my Samsung Galaxy S7 - powered by Three
    -------- Original message --------From: hendrik <[email blocked]> Date: 30/01/2020 21:52 (GMT+00:00) To: [email blocked] Subject: Re: failed message [Problems #56353]

  5. Support Staff 5 Posted by hendrik on 31 Jan, 2020 10:49 AM

    hendrik's Avatar

    Hey Mark,

    This is happening every time. I would play one tune and then select another it would give me the error message.

    OK.

    Can you please start beaTunes fresh, play one tune, select another (i.e. reproduce the issue), take a screenshot of the error dialog and then attach the screenshot and a fresh set of logs to this discussion?

    The background is that I wasn't able to locate the error dialog in your logs last time and am not sure what is leading to the error or what exactly the error message is.

    Thank you,

    -hendrik

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