Synchronization was aborted

ryan's Avatar

ryan

18 Jan, 2020 10:47 PM

When trying to synchronise iTunes I get an Error : Synchronization was aborted

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-01-19-094420.zip' by dragging it from your desktop onto the 'Attach File' button below.

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* beaTunes: 5.2.5
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.4-BellSoft+10
* Vendor: BellSoft
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 1920m
* Registered as: Ryan Johnson

  1. Support Staff 1 Posted by hendrik on 19 Jan, 2020 02:10 PM

    hendrik's Avatar

    Please shut down both iTunes and beaTunes. Then start beaTunes and try to sync again using the Synchronize item from the File menu.

    Better?

  2. 2 Posted by ryan on 21 Jan, 2020 09:20 AM

    ryan's Avatar

    Yep that worked .. Thank you.
    ------------------------------------------------------------------------

  3. Support Staff 3 Posted by hendrik on 21 Jan, 2020 10:32 AM

    hendrik's Avatar

    Yep that worked .. Thank you.

    As a general rule: Under Windows 10, let beaTunes start iTunes to ensure that communication between the two program works.

    See also https://twitter.com/beaTunesApp/status/1218913755175759873

  4. hendrik closed this discussion on 23 Jan, 2020 09:17 PM.

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