tag:help.beatunes.com,2009-07-24:/discussions/problems/5468-an-error-ocurred-javaioexception-puid-lookup-timed-outbeaTunes: Discussion 2018-01-06T14:34:07Ztag:help.beatunes.com,2009-07-24:Comment/7769192010-11-18T15:43:44Z2010-11-18T15:43:44ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>:-)</p>
<p>I think I found the issue and created a new snapshot. Please uninstall the old snapshot (<em>without</em> removing color etc. - there'll be a message box), download the new one from <a href="http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe">http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe</a> and give that a shot. It should get rid of the OutOfMemoryError.<br />
Hopefully...<br />
Let's keep our fingers crossed!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-11-24T04:14:02Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hendrik,</p>
<p>Still not quite there. Seems to be getting closer, though.</p>
<p>Attached is the log file. I notice in the log the line that says, "file to<br>
keep" lists the song and then goes on to give the file location. The next<br>
line gives the "file to be removed" and then gives the duplicate song, but<br>
does not show the file location. Could it be that it just doesn't yet know<br>
where to find the file for removal? Just my attempt at understanding the<br>
logs.</p>
<p>Monte</p>
<p>P.S. do you want me to change the email subject line, or just keep going<br>
with the original PUIC subject?</p>
<p>On Thu, Nov 18, 2010 at 7:43 AM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-11-24T09:16:04Z2010-11-24T09:16:04ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hey Monte,</p>
<p>the deletion process is done in two parts - first the songs are
removed from beaTunes' database, then from iTunes'. The first part
seemed to have gone through alright, but then something happened
before the second part was executed. I made some changes that
should make it so that even if something goes wrong in the first
part, the second part is still executed. However, the second part
can take a while.</p>
<p>So, here it is.</p>
<p><a href=
"http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe">
http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe</a></p>
<p>Looking forward to your feedback!</p>
<p>-hendrik</p>
<p>PS: While I typically like one thread per issue/subject, at this
point it probably does not make any sense any more to change the
subject.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-11-25T19:46:30Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Still not there, for some reason.</p>
<p>Monte</p>
<p>On Wed, Nov 24, 2010 at 1:16 AM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-11-25T22:10:11Z2010-11-25T22:10:11ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Thanks for the logs.</p>
<p>Yep! We're definitely getting closer.<br>
And here's the next snapshot:</p>
<p><a href=
"http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe">
http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe</a></p>
<p>Thank you for your patience,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-11-29T13:17:17Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>I am unable to access your site tonight. Server problems? Will again<br>
tomorrow, unless you think everything is fine at your end and its just my<br>
computer.</p>
<p>Monte</p>
<p>On Thu, Nov 25, 2010 at 2:10 PM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-11-29T13:21:55Z2010-11-29T13:21:55ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hi Monte!</p>
<p>My provider has issues again - they moved datacenters recently
and that move apparently didn't go as smoothly as they would like
their customers to believe :-(</p>
<p>They promised the site will be accessible again "soon" -
whatever that means.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-11-29T14:46:21Z2010-11-29T14:46:21ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Just FYI - the server seems to be running again.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-11-30T11:14:29Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Latest</p>
<p>This one took a while to run. Like it was doing something.</p>
<p>Monte</p>
<p>On Mon, Nov 29, 2010 at 6:46 AM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-11-30T14:43:19Z2010-11-30T14:43:19ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Yay! It was doing something... got to delete roughly 3,000
files, until it encountered a trivial error. Easily fixed - and I
really, really hope this is the final try. Thanks for being so
patient.</p>
<p><a href=
"http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe">
http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-jre-win.exe</a></p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-12-04T15:35:22Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>It seems to be running. The iTunes song count is slowly ticking down as it runs. It subtracts one song number from the total about once every 8 seconds, by my count. It may take a few days to finish. Let me know if this speed seems excessively slow.</p>
<p>Monty</p></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-12-04T16:41:44Z2010-12-04T16:41:44ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hey Monty,</p>
<p>it does seem excessively slow.. can you send me some logs,
please? (no need to stop beaTunes for that). The logs should give
me a clearer picture on what's happening, and also provide
timestamps.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-12-05T02:34:18Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Here's the log file.<br>
Monte</p>
<p>On Sat, Dec 4, 2010 at 8:41 AM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-12-05T23:03:08Z2010-12-05T23:03:08ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hi Monte,</p>
<p>it seems like iTunes is relatively slow returning Track objects,
which might be due to the fact the we are mass deleting those from
its database.</p>
<p>At this point there is not a whole lot I can do - it seems to be
doing the right thing - unfortunately not a fast as I wished.</p>
<p>Does the TaskManager show a high CPU load for iTunes at all?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-12-06T02:36:40Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>It shows iTunes running at about 97-99%. So far, down to 101,000 songs from 140,000. Looks like a few more days to go.</p></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-12-06T09:34:24Z2010-12-06T09:34:24ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Thanks for checking. The CPU load on iTunes means, it's busy
dealing with its own database. It also means, there is
unfortunately little I can do to speed this up.</p>
<p>On the bright side: I'm glad this finally works and really
appreciate you working with me on this. This means others can
benefit from the improvement and overall beaTunes got better. When
the time comes for beaTunes 3, please remind me to send you a free
upgrade (if you don't get it automatically).</p>
<p>Thanks again,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-12-12T19:05:34Z2018-01-01T20:11:29ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>I believe it worked!</p>
<p>I haven't checked it extensively, but a preliminary check indicates that it<br>
got rid of a lot of stuff.</p>
<p>Good work.</p>
<p>Monte</p>
<p>On Mon, Dec 6, 2010 at 1:34 AM, hendrik <<br>
<a href="mailto:tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com">tender+dd4de1cf39fdabe5ff1d1339b09892d9ceef676a1@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192010-12-13T21:39:20Z2010-12-13T21:39:20ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Looks good. Cool!</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192010-12-15T10:37:31Z2010-12-15T10:37:31ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hi,</p>
<p>I incorporated the solution in beaTunes 2.1.15 (just
released).</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T08:26:58Z2018-01-02T08:26:58ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Let me revive this discussion—you have the same problem again?</p>
<p>Have you tried using beaTunes 5 to address the issue? If you did, what was the exact problem and the how far did you get?</p>
<p>Thanks.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T19:54:37Z2018-01-02T19:54:37ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>I used BeaTunes 5 to check out a sample subset of the issue, using directory-based library. I pointed it towards a directory test file with about 5 folders in it, 20 or 30 songs. Lots of repeats, wrong spellings, etc. Mainly interested in deleting duplicates. Well, it cleans up the library quite a bit, as it appears in BeaTunes. But the source folders still contain all those duplicates.</p>
<p>Is it possible for BeaTunes to work on the directory files themselves? Or does it only work on libraries, like the BeaTunes library or an iTunes library?</p>
<p>Ultimately I'd like to delete all those duplicates, and then import them to iTunes.</p>
<p>Cleaning them up only after they are imported into iTunes means they take a lot longer to upload into itunes, and it seems to time-out and crash. It also means that whenever I back up my hard drive, I'm backing up hundreds of gigs of duplicates, which I don't really need.</p>
<p>Some of the duplicates are user-errors, meaning that someone uploaded a song with the wrong spelling or something, or uploaded songs into different folders (i.e. same song in original album and also in Greatest Hits album). But I also have my old problem where the exact same song is in the same album/folder, but with a "1" following it.</p>
<p>I'm also trying to remember how to do this as a batch process, since I can't stop and approve each edit.</p></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T20:52:41Z2018-01-02T20:52:41ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Hey...</p>
<p>are you using the 64 bit or the 32 bit windows version?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T21:25:18Z2018-01-02T21:25:19ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>32 bit.<br>
I saw where it said "windows 10, preferably 64 bit" but mine's 32.</p></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T21:28:11Z2018-01-02T21:28:11ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>If you're using the 32 bit version, please download <a href="https://www.beatunes.com/download/beaTunes-5-0-7-SNAPSHOT-i586.exe">https://www.beatunes.com/download/beaTunes-5-0-7-SNAPSHOT-i586.exe</a> and install it. Make sure that beaTunes <em>is not running</em> when you run the installer. Among other things, it fixes an issue with the "move to thrash" deletion on Windows. That might just solve the issue.</p>
<p>The fix will also be contained in the next "real" update.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192018-01-02T22:54:52Z2018-01-02T22:54:53ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>It may have fixed the problem. attached is a screenshot of the original folder, left, and the test folder, right. It did keep the file with the "1" after it, but that appears to be due to the larger bit rate of that file, which was the option I chose.</p>
<p>I do notice that it left both "you oughta know" and "oughta know", which obviously are the same song.</p></div>montepaulsentag:help.beatunes.com,2009-07-24:Comment/7769192018-01-03T08:04:04Z2018-01-03T08:04:04ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><blockquote>
<p>attached is a screenshot of the original folder, left, and the test folder, right.</p>
</blockquote>
<p>For some reason your screenshots didn't make it. Please use the web interface (link below) to attach them again.</p>
<p>Thanks!</p>
<blockquote>
<p>I do notice that it left both "you oughta know" and "oughta know", which obviously are the same song.</p>
</blockquote>
<p>Did you run the fingerprint analysis before inspecting for duplicates? It allows for acoustic matching.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7769192018-01-05T19:43:17Z2018-01-05T19:43:17ZAn error ocurred: java.io.Exception: PUID lookup timed out<div><p>Thanks. Working fine.</p></div>montepaulsen