Duplicate Playlist

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Steve

02 Nov, 2019 11:24 AM

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Hi,

I'm sure this is an Music App/iTunes issue, but I wanted to check with you. In the Playlist window it seems to show duplicate entry see the attached file. I only have one playlist called Station and none with the name Jingle. The Jingle Playlist has been deleted days ago.

* beaTunes: 5.2.0
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.4-BellSoft+11
* Vendor: BellSoft
* OS: Mac OS X 10.15.1, x86_64
* Library: Music.app
* Memory: 92m - 1024m
* Registered as: Steve Fama

  1. Support Staff 1 Posted by hendrik on 02 Nov, 2019 11:39 AM

    hendrik's Avatar

    Did you synchronize using Command-Y and perhaps force synchronized?
    If not please try that.

  2. 2 Posted by Steve Fama on 02 Nov, 2019 10:03 PM

    Steve Fama's Avatar

    Yes, I did force sync.

    ----------------------------------------
    Steve Fama
    [email blocked]

  3. Support Staff 3 Posted by hendrik on 03 Nov, 2019 09:58 AM

    hendrik's Avatar

    Hey Steve,

    can you please download and install the current dev snapshot from https://www.beatunes.com/download/beaTunes-5-2-1-SNAPSHOT.dmg

    Snapshot versions aren't notarized by Apple, which is why macOS 10.15 will complain and not start beaTunes the ordinary way. Therefore, please right-click on the installed app and choose Open form the context menu. Then macOS will give you the option to actually launch the app.

    With the snapshot, please sync and force sync. If the issue persists, please upload your logs using beaTunes' Help -> Upload Logs menu.

    You may also attempt to repair the internal database. You can do so with Tools -> Repair Database (which will require an application restart). Repairing may also solve the sync issue.

    Hope this helps,

    -hendrik

  4. Support Staff 4 Posted by hendrik on 10 Nov, 2019 04:07 PM

    hendrik's Avatar

    Hey Steve,

    the original issue—does it happen only with smart playlists and folders? Or also with regular playlists?

    Thanks,

    -hendrik

  5. 5 Posted by Steve Fama on 10 Nov, 2019 04:21 PM

    Steve Fama's Avatar

    Good morning Hendrik,

    It was a Smart Playlist. I’m seeing this (different Smart Playlist) with Radiologik (my Playout Software) too. I also have noticed that CD Cover Images after the install of Catalina does not show up in Third Party Software too. I have not installed your Snapshot yet. I’ve been cleaning up my Metadata in my database.

    -Steve

    ----------------------------------------
    Steve Fama
    [email blocked]

  6. Support Staff 6 Posted by hendrik on 10 Nov, 2019 04:35 PM

    hendrik's Avatar

    Hey Steve,

    sounds like it's a general macOS 10.15 problem. At this point all 3rd party applications access the playlists list via Apple's iTunesLibrary-API. Perhaps it is giving us the wrong data... Then there's little we can do, but file bug reports and hope for the best.

    If you have an Apple ID, feel free to file one yourself at https://feedbackassistant.apple.com — the more bug reports Apple receives, the higher are the chances they actually do something about it.

    -hendrik

    PS: I'm in the process of pushing 5.2.1 out the door. So please don't bother with that snapshot anymore.

  7. 7 Posted by Steve Fama on 10 Nov, 2019 04:45 PM

    Steve Fama's Avatar

    I don’t think that I’m allowed to submit bug to that address. It looks like it is for “Developers”. I’m an End-user? I would not want to get you in trouble if they ask how I got that address?

    ----------------------------------------
    Steve Fama
    [email blocked]

  8. 8 Posted by Steve Fama on 10 Nov, 2019 04:50 PM

    Steve Fama's Avatar

    Do all 3rd party software use the same API?. If so, why would this issue not be present in other 3rd party software? I wish I never updated to Catalina…...

    -Steve

    ----------------------------------------
    Steve Fama
    [email blocked]

  9. Support Staff 9 Posted by hendrik on 10 Nov, 2019 04:53 PM

    hendrik's Avatar

    Do all 3rd party software use the same API?

    At this point one can only access data inside of Music.app via the ITLibrary API or the AppleScript API. AppleScript tends to be quite slow, so most 3rd party apps will use the ITLibrary API.

    If so, why would this issue not be present in other 3rd party software?

    How do you know it's not?

  10. 10 Posted by Steve Fama on 10 Nov, 2019 05:11 PM

    Steve Fama's Avatar

    BeaTunes shows, the Jingle Smart Playlist (and Themes Folder) 3 times, It only shows up once in Radiologik (no folders are shown, Just playlists). I just want to make sure I know what I’m talking about before I call Apple Tech support and give them hell. LOL

    Again, I now think this “ALL ON APPLE” to fix. I just want to make sure I understand the issue and also alert you as the developer of an issue.

    ----------------------------------------
    Steve Fama
    [email blocked]

  11. Support Staff 11 Posted by hendrik on 10 Nov, 2019 05:49 PM

    hendrik's Avatar

    I have just tried to reproduce the issue and don't seem to be able to.

    Not sure what's going on.

  12. Support Staff 12 Posted by hendrik on 11 Nov, 2019 07:43 AM

    hendrik's Avatar

    Hm. Other people seem to have the same problem with other programs.

    See also this discussion in the MacRumor forum.

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