tag:help.beatunes.com,2009-07-24:/discussions/problems/54194-beatunes-just-stops-analysing-no-errorbeaTunes: Discussion 2019-11-11T07:46:40Ztag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T15:59:08Z2019-10-30T15:59:08ZbeaTunes just stops Analysing - no error<div><p>I'v just installed the latest version 5.2.0 onto my MacBook Pro (running Mojave) having not used beaTunes on my Win PC for quite a while. Not surprisingly, I was prompted to analyse my library, however beaTunes just stops after a while (2-3 minutes). The most recent attempt showed 19255 files to analyse and it has now stopped at 17824. It did throw an error at one point in the messages, saying "Failed to use online resources. java.net.socketException. Unexpected end of file from server" but Analysis did carry on, but then stopped a couple of minutes later.</p>
<p>The "Task queue" is still showing the animated dots and the "Pause Analysis" can be clicked but nothing will stop or restart analysis. I have to close beaTunes and restart it to make a little more progress.</p>
<p>I searched help and discussion but didn't find anything. Are there log files I can check to see what's happening?</p>
<p>Thanks in advance.</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:14:04Z2019-10-30T16:14:04ZbeaTunes just stops Analysing - no error<div><p>Does clicking on "Pause Analysis" and then "Resume Analysis" restart it?</p>
<p>(I assume there may be a network issue at fault)</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:17:29Z2019-10-30T16:17:29ZbeaTunes just stops Analysing - no error<div><p>The "Pause Analysis" button does work and the animated dots in "Task Queue..." stop but waiting a moment and clicking it again doesn't restart Analysis. The three dots are animated once again but no files are being processed.</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:18:12Z2019-10-30T16:18:12ZbeaTunes just stops Analysing - no error<div><p>Hm. What about restarting the application and then making sure analysis is resumed (if its paused)?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:19:30Z2019-10-30T16:19:30ZbeaTunes just stops Analysing - no error<div><p>Yes, that will restart analysis again but only for another 2-3 minutes and then it just stops (again). Very bizarre!</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:26:05Z2019-10-30T16:26:05ZbeaTunes just stops Analysing - no error<div><p>That indeed hints at a network issue.... Do you see the socket exception again?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:32:22Z2019-10-30T16:32:22ZbeaTunes just stops Analysing - no error<div><p>Not this time. I was previously connected to my office public WiFi which is very fast and rarely a problem . I just tried tethering to my phone (fast 4G coverage) and this time there was no network error. I guess I could try at home later...</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-10-30T16:48:56Z2019-10-30T16:48:56ZbeaTunes just stops Analysing - no error<div><p>Alternatively, you could try the latest dev snapshot. It's available at <a href="https://www.beatunes.com/download/beaTunes-5-2-1-SNAPSHOT.dmg">https://www.beatunes.com/download/beaTunes-5-2-1-SNAPSHOT.dmg</a></p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-11-07T09:46:45Z2019-11-07T09:46:45ZbeaTunes just stops Analysing - no error<div><p>Hey there,</p>
<p>Did the snapshot fix the issue?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-11-10T17:03:30Z2019-11-10T17:03:30ZbeaTunes just stops Analysing - no error<div><p>Hi,</p>
<p>Please update too v5.2.1 (it's now on the website), it should solve the issue.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477842122019-11-10T21:37:00Z2019-11-10T21:37:00ZbeaTunes just stops Analysing - no error<div><p>Thanks Hendrik. I'll update tonight and report back findings. Thank you.</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-11-10T22:01:43Z2019-11-10T22:01:43ZbeaTunes just stops Analysing - no error<div><p>5.2.1 seems much better although I've not done a full analysis again. Consider this closed for now - thank you for you help!</p></div>Martintag:help.beatunes.com,2009-07-24:Comment/477842122019-11-11T07:46:39Z2019-11-11T07:46:39ZbeaTunes just stops Analysing - no error<div><p>If the issue shows up again, please let me know!</p>
<p>Thank you for reporting this.</p></div>hendrik