tag:help.beatunes.com,2009-07-24:/discussions/problems/53828-beta-database-issuesbeaTunes: Discussion 2019-10-17T11:39:09Ztag:help.beatunes.com,2009-07-24:Comment/477154902019-10-10T18:18:49Z2019-10-10T18:18:49ZBeta Database Issues<div><p>Hey Nate,</p>
<p>thanks for starting this discussion here. Much easier than Twitter!</p>
<p>In <a href="http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">this article</a> you can find a description on how to create a zip file with the logs.</p>
<p>Toward the end, starting with</p>
<blockquote>
<p>If for some reason you cannot find the right folder on OS X, please follow these steps:</p>
</blockquote>
<p>there is a detailed description. Once you've created the zip file please attach it to this discussion.</p>
<p>Thank you!</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477154902019-10-12T09:53:36Z2019-10-12T09:53:36ZBeta Database Issues<div><p>Hey Nate,</p>
<p>just wanted to check. Is the problem solved?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477154902019-10-13T00:03:31Z2019-10-13T00:03:32ZBeta Database Issues<div><p>Hi Hendrik,</p>
<p>Sorry for the late reply. I didn't have a chance to work on it until now.<br>
I'm attaching the log to this email. Please let me know if anything else is<br>
needed.</p>
<p>Thank you,</p>
<p>Nate Nichols</p></div>Nate Nicholstag:help.beatunes.com,2009-07-24:Comment/477154902019-10-13T09:00:25Z2019-10-13T09:00:25ZBeta Database Issues<div><p>Hi Nate,</p>
<p>it looks to me like you tried this before with beaTunes 5.0.6 and it failed as well. Somehow you apparently have a corrupt beaTunes database that cannot be fixed.</p>
<p>To solve this, please rename the folder <code>/Users/wsrproductions/Library/Application Support/beaTunes/Database/</code> to something like <code>/Users/wsrproductions/Library/Application Support/beaTunes/BrokenDatabase/</code> and then try starting beaTunes again.</p>
<p>Note that macOS hides certain folder from you and you won't find them with Finder. To navigate to <code>/Users/wsrproductions/Library/Application Support/beaTunes/</code> please use the Finder menu item <code>Go</code> -> <code>Go to Folder..</code> and enter <code>/Users/wsrproductions/Library/Application Support/beaTunes/</code></p>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/477154902019-10-14T03:55:23Z2019-10-14T03:55:24ZBeta Database Issues<div><p>Hi Hendrick!</p>
<p>Thanks for your help. I was able to get it up and running. Looking forward<br>
to the trial.</p>
<p>Thanks again!</p></div>Nate Nicholstag:help.beatunes.com,2009-07-24:Comment/477154902019-10-17T11:39:06Z2019-10-17T11:39:06ZBeta Database Issues<div><p>Glad the issue is resolved.<br>
Im closing this discussion then.</p>
<p>-hendrik</p></div>hendrik