UPDATED - DOESNT WORK AS ADVERTISED ON 10.11.6 THEN INSTALLED OLDER VERS - DOESNT WORK - REALLY PISSED!

anthony.f.wood's Avatar

anthony.f.wood

04 Oct, 2019 11:41 PM

Then had to join your support app to talk to NO ONE . Just ran my computer for FIVE DAYS to analyse my entire music collection.
Now have I lost that whole database? Ive never been so angry in a long time. I hate upgrades!

  1. 1 Posted by anthony.f.wood on 05 Oct, 2019 12:01 AM

    anthony.f.wood's Avatar

    No

  2. Support Staff 2 Posted by hendrik on 05 Oct, 2019 07:08 AM

    hendrik's Avatar

    Hey Anthony,

    Sorry about this. Please see http://help.beatunes.com/discussions/problems/53694-bt-v520-cant-be... and install the offered snapshot. I don't believe your database is lost.

    Thanks,

    -hendrik

  3. Support Staff 3 Posted by hendrik on 06 Oct, 2019 08:35 AM

    hendrik's Avatar

    Did the snapshot solve the issue?

    Cheers!

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