tag:help.beatunes.com,2009-07-24:/discussions/problems/5248-upgrade-lost-key-data-and-now-cant-find-track-infobeaTunes: Discussion 2011-04-07T12:31:24Ztag:help.beatunes.com,2009-07-24:Comment/7407152009-12-18T09:10:02Z2009-12-18T09:10:02ZUpgrade lost key data and now can't find track info.<div><p>Hi John,</p>
<p>I'm sorry you seem to have lost some data. It is odd though - a
the key field stays untouched in the database update.</p>
<p>What exactly do you mean with "track details"?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/7407152009-12-18T09:51:52Z2009-12-18T09:51:52ZUpgrade lost key data and now can't find track info.<div><p>Hi John,</p>
<p>thinking about it...</p>
<p>Was there a lengthy database conversion when you ran the new
beaTunes for the first time? If <em>not</em>, can you please check
the following:</p>
<p>Assuming you are on OS X, does the folder
<code>/Library/Application Support/beaTunes</code> exist? I mean
the one in te hd's root folder, not <code>~/Library/Application
Support/beaTunes</code>.</p>
<p>If <code>/Library/Application Support/beaTunes</code> does
exist, please download beaTunes 2.1.0 again. That might fix the
issue.</p>
<p>Explanation: For an hour or so I had a 2.1.0 version on the
website, that stored the library in the wrong location.</p>
<p>-hendrik</p></div>hendrik