stack overflow errors.

John Taylor's Avatar

John Taylor

15 May, 2019 02:59 PM

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* beaTunes: 5.1.13
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.192-b12
* Vendor: Oracle Corporation
* OS: Windows 7 6.1, amd64
* Library: iTunes
* Memory: 92m - 6224m
* Registered as: John Taylor
Hi, every time I go to commit a change that is more than 3 entries I keep getting the stackoverflow error. I have just tried increasing the maximum memory to 7gb but I don't know why this keeps happening when I have updated everything to the latest versions. It is becoming extremely annoying as this is the best app to make changes to my itunes library but now it's falling over doing this all the time.

  1. Support Staff 1 Posted by hendrik on 16 May, 2019 07:34 AM

    hendrik's Avatar

    Hi John,

    thanks for making me aware of this.

    Please first shut down beaTunes and then download and install https://www.beatunes.com/download/beaTunes-5-1-14-SNAPSHOT-x64.exe

    It should fix the stack overflow.

    However, the root cause of the issue appears to be that you are trying to manipulate iTunes tracks that are apparently not local files, which is unfortunately impossible. So you may find that the error message goes away, but you still don't reach the desired outcome (the change won't "stick").

    Please let me know, how this goes.

    Cheers,

    -hendrik

  2. Support Staff 2 Posted by hendrik on 17 May, 2019 11:57 AM

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    Hey John,

    just wanted to quickly check in with you. Did the dev snapshot solve the issue?

    Thanks,

    -hendrik

  3. 3 Posted by John D Taylor on 17 May, 2019 04:07 PM

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    Henrik,

    Not had a chance to look - very busy day.

    John

  4. Support Staff 4 Posted by hendrik on 18 May, 2019 08:38 AM

    hendrik's Avatar

    Not had a chance to look - very busy day.

    Sorry. Didn't mean to be pushy.

  5. 5 Posted by John D Taylor on 18 May, 2019 09:10 AM

    John D Taylor's Avatar

    Hi.

    Small problem I'm getting the cannot start jvm error.

    I've not changed anything else, so I reckon it's the new installation.

    John

  6. Support Staff 6 Posted by hendrik on 18 May, 2019 09:10 AM

    hendrik's Avatar

    Small problem I'm getting the cannot start jvm error.

    What does that look like?
    Was beaTunes running when you ran the installer?

  7. 7 Posted by John D Taylor on 18 May, 2019 10:51 AM

    John D Taylor's Avatar

    Hi,

    I installed the version in the link you provided in your response.

    Thanks,
    John

    On 18 May 2019, at 11:49 am, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

  8. Support Staff 8 Posted by hendrik on 18 May, 2019 10:52 AM

    hendrik's Avatar

    Hey John,

    I understand.

    You wrote:

    Small problem I'm getting the cannot start jvm error.

    I'm curious to see what that error message looks like. Can you please send a screenshot?

    Thank you.

  9. 9 Posted by John D Taylor on 18 May, 2019 11:03 AM

    John D Taylor's Avatar

    Hi,

    I’ll do so later, not that easy at present.

    John

    On 18 May 2019, at 12:02 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

  10. 10 Posted by John D Taylor on 18 May, 2019 11:13 AM

    John D Taylor's Avatar

    Hi,

    Just managed to do it remotely whilst away from the computer itself:
    [image1.jpeg]

    Thanks,
    John

  11. 11 Posted by John D Taylor on 18 May, 2019 07:07 PM

    John D Taylor's Avatar

    Genrik,

    Sorry I've just had a week of daily trips to hospital + 3 or so, then a busy day doing things yesterday and it's just warn me out, it's one of those things that can't be helped but I'm hoping will improve from near the middle of next week.

    John

  12. Support Staff 12 Posted by hendrik on 20 May, 2019 08:53 AM

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    Hey John,

    no worries—there are definitely more important things than beaTunes bugs—like having to go to the hospital. I'm sorry for whatever the reason might be.

    Regarding the error message you are seeing (JVM start): I cannot reproduce it. But what I suspect is that you either installed beaTunes in a non-standard folder, perhaps containing a special character like & or somehow the download didn't work correctly.

    So what I recommend is stop beaTunes, download the file again and install it in the same location you have installed the "standard" beaTunes.

    Here's the link again: https://www.beatunes.com/download/beaTunes-5-1-14-SNAPSHOT-x64.exe

    Hope this helps,

    -hendrik

  13. 13 Posted by John D Taylor on 20 May, 2019 02:16 PM

    John D Taylor's Avatar

    Henrik,

    I did as you said and it failed to start again:

    I have attached a screenshot but I have also tried installing Java Runtime from Oracle and I get the same error again.

    So basically, I've done everything I can. it is getting past the splash screen and that's where it crashes. I've also cleared out the preferences file etc. from the standard locations and that's not working either. I will put my hands up here, I am experiencing tiredness so maybe I'm not thinking that straight. I hope my mind sorts itself out but I think it's just a busy weekend and now being out for a few hours has just warn me our again.

    I don't know if there's anything else I can do at my end at the moment.

    Don't worry about replying for a few hours, I am in need of rest..

    John

  14. Support Staff 14 Posted by hendrik on 20 May, 2019 02:49 PM

    hendrik's Avatar

    Hm. Leaves me puzzled.

    Is this perhaps a 32 bit machine?

  15. 15 Posted by John D Taylor on 21 May, 2019 08:51 AM

    John D Taylor's Avatar

    Hi,

    No 64 bit win 7 home prem.

    Shall I try different user ?

    John

  16. 16 Posted by John D Taylor on 21 May, 2019 04:14 PM

    John D Taylor's Avatar

    Hendrik,

    I’m miffed, just changed windows user and beatunes has loaded fine.

    I think it might be time to change user set up or completely scrape off beatunes and
    do a fresh start. So I wonder if windows accounts are corrupted.

    John

    On 20 May 2019, at 3:50 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

  17. Support Staff 17 Posted by hendrik on 21 May, 2019 04:20 PM

    hendrik's Avatar

    I’m miffed, just changed windows user and beatunes has loaded fine.

    Perhaps you have installed the regular version and the snapshot version as different users?

  18. 18 Posted by John D Taylor on 21 May, 2019 05:52 PM

    John D Taylor's Avatar

    Hi,

    Good question but both installations detected each other saying they needed
    to remove each other so that might not be an issue.

    I’ll have a clear off using uninstall software and try again.

    John

    On 21 May 2019, at 5:20 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

  19. Support Staff 19 Posted by hendrik on 22 May, 2019 09:19 AM

    hendrik's Avatar

    Good luck!

    Once this works again, can you please let me know, whether the original issue was addressed?

    Thank you!

  20. 20 Posted by John D Taylor on 22 May, 2019 11:13 AM

    John D Taylor's Avatar

    Hi,

    I will do, as this is ,most strange. I am trying to put all my music files together in one place at the moment, take a backup and then delete all the duplicates. This is taking forever even on a fast network to combine everything in just one place, which is the other annoying thing.

    Once that is done take a backup, but it in a fire safe and then get everything onto Icloud Match duplicate free which should mean I have my full music library available on my phone through data.

    Thanks,
    John

  21. Support Staff 21 Posted by hendrik on 23 May, 2019 07:29 AM

    hendrik's Avatar

    That sounds like a fair bit of work!!

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