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Scan Playlist

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Jan Edwards

Mar 11, 2019 @ 06:19 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2019-03-11-180909.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

Hi Hendrik

Logs sent a few moments ago. Been trying the Scan Playlist feature today - it starts OK but eventually hits the wall - and it freezes BT. Repaired the database and tried again after closing BT. Still freezes. SP is a great feature! Just need to get it working through a list :)
Help appreciated

Thanks

Jan

* beaTunes: 5.1.12
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.192-b12
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 1024m
* Registered as: Jan Edwards

1. Support Staff 1 Posted by hendrik on Mar 12, 2019 @ 11:12 AM

   

   Hey Jan,

   there are multiple Scan Playlist modes. Which one did you use? Or do they all lead to a beaTunes freeze?

   Thanks,

   -hendrik

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2. Support Staff 2 Posted by hendrik on Mar 12, 2019 @ 11:38 AM

   

   Also: What kind of freeze is this? beaTunes does not react to anything anymore? Or temporary? Or a crash (beaTunes disappears)?

   Thanks.

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3. 3 Posted by Jan Edwards on Mar 18, 2019 @ 12:47 PM

   

   Apologies for the delayed response - The mode I use most is the one with the star - goes straight to about a third through and plays for 20 to 30 seconds. However, all of them lead to a freeze....
   BT does not react to anything - click File or Edit or anything else and there's no reaction at all.
   If it helps, I'll try to do a screen video

   Thanks

   Jan

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4. Support Staff 4 Posted by hendrik on Mar 27, 2019 @ 05:07 PM

   

   Hey Jan,

   can you please try to set the environment variable BEATUNES_MEMORY to -Xmx2G?
   See http://help.beatunes.com/kb/troubleshooting/manually-changing-the-b... for details.

   The restart beaTunes. Does that help? If not, please upload a new set of logs, right after the problem occurred.

   Thank you,

   -hendrik

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