tag:help.beatunes.com,2009-07-24:/discussions/problems/4996-beatunes-will-not-correct-inspected-itemsbeaTunes: Discussion 2011-04-07T12:31:23Ztag:help.beatunes.com,2009-07-24:Comment/6944052009-12-08T16:33:28Z2009-12-08T16:33:28ZBeatunes will not correct inspected items<div><p>In starting this problem discussion, I should have mentioned
that my<br>
problem is with Beatunes 2 in OS X (snow leopard). Thanks.</p>
<p>Terry Manning, CBS 60 Minutes<br>
212-975-8039, <a href=
"mailto:tjm@cbsnews.com">tjm@cbsnews.com</a></p>
<p>-----Original Message----- From: beaTunes<br>
[mailto:<a href=
"mailto:tender+d7e61b10e3a42a357e63264e065cf0d32334e8277@tenderapp.com">tender+d7e61b10e3a42a357e63264e065cf0d32334e8277@tenderapp.com</a>]
Sent: Tuesday, December 08, 2009 11:31 AM<br>
To: Manning, Terry<br>
Subject: Beatunes will not correct inspected items</p>
<p>Hey phillytm,</p>
<p>thanks for your email. It's been added to the queue and I'll be
taking a<br>
look as soon as I can.<br>
Usually, I try and respond to requests within 24 hours.</p>
<p>Based on your email, our helpdesk system believes you should
check out<br>
the following articles in our FAQ:<br></p>
<ul>
<li>"Communication with iTunes fails" at <a href=
"http://beatunes.tenderapp.com/faqs/troubleshooting/communication-with-it">
http://beatunes.tenderapp.com/faqs/troubleshooting/communication-wi...</a><br>
unes-fails<br></li>
</ul>
<p>If this email is about a beaTunes bug, please make sure you let
me know,<br>
which versions of beaTunes and iTunes you are using. Also, please
let me<br>
know, what operating system version you are using.</p>
<p>I'll send an email to you (at <a href=
"mailto:tjm@cbsnews.com">tjm@cbsnews.com</a>) when I update
your<br>
request.</p>
<p>Thank you!</p>
<p>tagtraum industries incorporated<br>
<a href="http://www.beaTunes.com/">http://www.beaTunes.com/</a><br>
<a href="http://www.tagtraum.com/">http://www.tagtraum.com/</a></p></div>Manning, Terrytag:help.beatunes.com,2009-07-24:Comment/6944052009-12-08T17:57:23Z2009-12-08T17:57:23ZBeatunes will not correct inspected items<div><p>Hi,</p>
<p>First of all - have you installed the Java Udpate 1 that was
released last week? If not, please do using System Update (in the
Apple menu). Does the problem occur even after the update?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/6944052009-12-08T19:10:34Z2009-12-08T19:10:34ZBeatunes will not correct inspected items<div><p>Yes, I did that update before installing recent Beatunes 2
update, but<br>
it didn't help correct the problem.<br></p>
<p>Terry Manning, CBS 60 Minutes<br>
212-975-8039, <a href=
"mailto:tjm@cbsnews.com">tjm@cbsnews.com</a></p>
<p>-----Original Message----- From: hendrik<br>
[mailto:<a href=
"mailto:tender+d7e61b10e3a42a357e63264e065cf0d32334e8277@tenderapp.com">tender+d7e61b10e3a42a357e63264e065cf0d32334e8277@tenderapp.com</a>]
Sent: Tuesday, December 08, 2009 12:57 PM<br>
To: Manning, Terry<br>
Subject: Re: Beatunes will not correct inspected items
[Problems]</p></div>Manning, Terrytag:help.beatunes.com,2009-07-24:Comment/6944052009-12-09T08:01:56Z2009-12-09T08:01:56ZBeatunes will not correct inspected items<div><p>Hi Terry,</p>
<p>this problem didn't happen when you were still using Leopard,
right?</p>
<p>In any case, could you please send me your logs? They are in
<code>~/Library/Logs/beaTunes/</code> - please zip the folder
before sending it.</p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendrik