on 29 Nov, 2018 04:30 PM
The log has been both sent and also attached from the time when this discussion was started but I guess the error isnt recorded in the log? I only receive the error when my output is selected for Traktor Audio 2. When it's set to "Default speakers", playback is normal but no sound is heard of course because the output is connected through the audio interface and not the headphone jack on my laptop. I could just switch the connections but I rather prefer listening to the USB audio interface.
hendrik on 30 Nov, 2018 01:09 PM
Thanks for the logs.
I assume the problem still exists, right?
In the logs it says that when beaTunes asks the device for an output line (of a certain format), that the device supports that format. But when beaTunes opens a line in that format it fails. Unfortunately, there is no information why it fails—perhaps all available resources on the device are already used by other applications, or for some reason it does not support the desired format after all.
Can you please try the following:
Restart your computer
DO NOT start any other program but beaTunes
Try again to play some track via Traktor Audio 2 MK2
on 05 Dec, 2018 02:22 PM
I apologize I've been away from my so called work computer that Beatunes is on. I have since resolved the issue. I did a complete uninstall and cleaned all drivers/devices from my computer. I then reinstalled everything and I started to get audio from Beatunes. Apparently the driver I installed from both Windows when it was first plugged in and the Native Instruments website wasn't "correct" and I had to install the audio driver that came with Traktor 3. I received the Traktor Audio 2 MK2 after getting Traktor 3 and never thought twice to reinstall it where the correct drivers was included. Everything runs smoothly now. Beatunes is now such an integral part of my workflow and managing my library.
Now last question would be, should I continue using the snapshot version of Beatunes that you sent or should I reinstall the regular version.
Thank you for your support and again I apologize for any inconvenience.