tag:help.beatunes.com,2009-07-24:/discussions/problems/48642-error-messagebeaTunes: Discussion 2018-11-01T20:10:26Ztag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:10:35Z2018-11-01T17:32:29ZError Message<div><p>Hey Jim,</p>
<p>can you please upload your logs? You can do so via <code>Help</code> -> <code>Upload Logs</code> from within the application.</p>
<p>Thanks!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:25:22Z2018-11-01T17:32:29ZError Message<div><p>Logs uploaded</p></div>James Allietag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:33:10Z2018-11-01T17:33:10ZError Message<div><p>Thanks.</p>
<p>What happens when you select <code>File</code> -> <code>Synchronize</code>? Does the message appear again?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:35:06Z2018-11-01T17:35:06ZError Message<div><p>Yes - the same message appears</p></div>James Allietag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:36:51Z2018-11-01T17:36:51ZError Message<div><p>Something goes wrong when parsing <code>/Users/jamesallie/Music/iTunes/iTunes Music Library.xml</code> — for some reason you seem to have a playlist with a <code>Null</code> name. Any chance you could send me that file? I'd love to take a look at it. Please compress before sending.</p>
<p>Thanks!</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T17:40:23Z2018-11-01T17:40:23ZError Message<div><p>Here you go.</p></div>James Allietag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T18:32:34Z2018-11-01T18:32:34ZError Message<div><p>Thanks.</p>
<p>Can you please stop beaTunes and then download and install <a href="https://www.beatunes.com/download/beaTunes-5-1-12-SNAPSHOT.dmg">https://www.beatunes.com/download/beaTunes-5-1-12-SNAPSHOT.dmg</a> It should work around the issue.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T18:53:24Z2018-11-01T18:53:24ZError Message<div><p>Looks like that worked - thanks</p></div>James Allietag:help.beatunes.com,2009-07-24:Comment/464104022018-11-01T20:10:24Z2018-11-01T20:10:24ZError Message<div><p>Cool - no problem.</p></div>hendrik