Synch error

dbinder101's Avatar

dbinder101

03 Oct, 2018 11:48 PM

I keep receiving this error (attached) when I open beaTunes and when I want to sync:

  1. Support Staff 1 Posted by hendrik on 04 Oct, 2018 07:25 AM

    hendrik's Avatar

    Please stop both iTunes and beaTunes. Then start beaTunes. It should start iTunes. Then try to synchronize with iTunes.

    If that still does not work, please re-install iTunes so that the COM components are correctly installed.

  2. 2 Posted by dbinder101 on 04 Oct, 2018 09:16 PM

    dbinder101's Avatar

    Thanks for your prompt response. Unfortunately, re-installing didn't help.
    When I now launch beaTunes, this error comes up:

    [image: image.png]

    I made sure that in Advanced setting, the sharing option is checked:

    [image: image.png]

  3. Support Staff 3 Posted by hendrik on 05 Oct, 2018 05:42 AM

    hendrik's Avatar

    Hey,

    please send your logs. You can do so from the application via Help -> Upload Logs.

    Thanks!

  4. 4 Posted by dbinder101 on 05 Oct, 2018 03:11 PM

    dbinder101's Avatar

    Hi-
    I uploaded the logs.

  5. Support Staff 5 Posted by hendrik on 05 Oct, 2018 03:15 PM

    hendrik's Avatar

    Thanks. I took a look and iTunes still does not seem to be installed properly.

    If you haven't restarted the whole system in the meantime, please do so—perhaps that solves the issue.

  6. 6 Posted by dbinder101 on 05 Oct, 2018 03:28 PM

    dbinder101's Avatar

    Actually, I was just about to do a restart after I sent you the log...will
    let you know the results.

  7. Support Staff 7 Posted by hendrik on 08 Oct, 2018 05:49 AM

    hendrik's Avatar

    For some reason some of our discussion ended up in an old thread. I've quoted what we said below.

    Nope, the restart didn't help. I did want to point out that the iTunes version I installed is from Microsoft Store, not downloaded from Apple.
    Would that make a difference?

    I have never heard of anyone doing this. I'd try again with the full download from Apple.

    If it still does not work after re-installation and system restart, please upload another fresh log, so that I can see how and fails it whether it fails with the same error.

    Also, please let me know, where on your system is the current iTunes Library.xml file that iTunes exports.

    Thanks!

  8. 8 Posted by dbinder101 on 18 Oct, 2018 01:00 PM

    dbinder101's Avatar

    Hi-
    Well, it looks like there might a problem with the version of iTunes from
    the Microsoft store. I downloaded and installed the last version from Apple
    and it worked!

    Not sure if it was just me or if there really is a problem with the MS
    version.

    Thanks for all your help.

    -David

  9. Support Staff 9 Posted by hendrik on 18 Oct, 2018 02:27 PM

    hendrik's Avatar

    Well, in either case it's good to hear it works!

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