trying to regester

loucas mastros jr's Avatar

loucas mastros jr

18 Sep, 2018 07:35 PM

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* beaTunes: 5.1.9
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.181-b13
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, amd64
* Library: FileSystem
* Memory: 92m - null
* Registered as:

im trying to regester it says my licence and name dosent match

  1. Support Staff 1 Posted by hendrik on 18 Sep, 2018 08:19 PM

    hendrik's Avatar

    Hey,

    for some reason you have a lot of space-chars in your last name. Please make sure to enter your last name exactly as it appears in the license email. I.e. with the same number of spaces between mastros and jr.

    Hope this helps,

    -hendrik

  2. 2 Posted by djmunster0 on 19 Sep, 2018 11:08 AM

    djmunster0's Avatar

    i noticed that ,i and was able to log in ,is there any way to fix that

  3. Support Staff 3 Posted by hendrik on 19 Sep, 2018 12:12 PM

    hendrik's Avatar

    No need to fix this.

    I believe you paid with Paypal, right? Then that's where we got that name from. If you'd like to avoid issues like this in the long run, fix your last name there!

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