beaTunes5 bogging system down

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Ryan

21 Jul, 2018 01:05 AM

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Hello....
I recently purchased beaTunes 5 for Mac Os.
The app opens and runs great for the first 5 min. ...then it proceeds to bog my entire computer down to a crawl, to the point that the mouse won't even move. I have to shut down my computer every time and re-boot.
Please help......seems like a very cool app with a ton of great features (the reason I bought it) ....but if it doesn't run properly...it's not worth having it installed.
I'm not sure if ya'll can see my hardware and/or operating system parameters in the log ?
If not, let me know and I will send you the info.
2017 MacBook Pro 16GB Ram, 4 processors ...have 2 assigned for parallel tasks on beaTunes.
* beaTunes: 5.1.8
* JVM: OpenJDK 64-Bit Server VM
* Version: 25.152-b5
* Vendor: JetBrains s.r.o
* OS: Mac OS X 10.13.6, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as: Ryan Hadley

  1. Support Staff 1 Posted by hendrik on 21 Jul, 2018 01:22 AM

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    Hey!

    How many tracks do you have in your collection and where are they stored (internal or external drive, SSD or HDD).
    Also: when beaTunes is using a lot of resources, what is it doing? Are you running the analysis?

    Cheers,

    -hendrik

  2. 2 Posted by Ryan Hadley on 21 Jul, 2018 04:54 AM

    Ryan Hadley's Avatar

    Howdy,
    Thanks for the quick response.
    My music library is about 4500 files, around 36GB. It is stored internally
    on my MacBook Pro. The "newer" SSD drive, with the "newer" Apple/Mac APFS
    format.
    Processor = 2.9 GHz Intel Core i7
    Memory = 16 GB 2133 MHz LPDDR3
    NOT currently using it in conjunction with iTunes....was trying to get my
    library all cleaned & tuned before introducing to iTunes.
    It didn't seem to matter what I was doing, .....it seemed like a time
    thing, although I know that sounds silly.
    When I first installed the app I did an entire library analysis.....but I
    have since tried doing just an album at a time....with the same results.
    The analysis ran fine an album at a time, then I would begin to apply the
    correction suggestions (about 5min in to having the app open) ....it would
    click through the applied solutions pretty fast, not sure if the actual
    process of each solution had completed ??? ....anyway, I would continue my
    way through the solution/file correction suggestions as they were presented
    to me.
    Then all of a sudden(around the same time frame each time I shut down and
    re-started) ..every process on my computer, and I mean EVERYTHING, would
    grind to a halt. I can't even maneuver to a Force-Quit.
    I can't get the mouse pointer to move, if it does, each tiny little
    maneuver is delayed by 60+ seconds, and no commands will respond.
    Same thing happens without analyzation, it also happens during the other
    mode of "inspecting" ...I think its called ?
    I've tried re-assigning the number of processors allowed....when I first
    downloaded the app I turned it up to 4....but I've since turned it back
    down to 2.
    I've also tried turning off being connected to beaTunes Online.
    It's a bummer !! ...cuz its a cool app....but something is currently
    seizing up my entire system.
    Let me know if you have any other questions....or info you need and/or can
    use.

  3. 3 Posted by Ryan Hadley on 21 Jul, 2018 04:58 AM

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    Another quick question......are the changes that beaTunes makes applied to
    the actual source file ? ...like a Tag editior ? ....when not using
    iTunes....just a file system file containing my music.

  4. 4 Posted by Steve Chatters on 21 Jul, 2018 06:35 PM

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    I have the same problem - it certainly sounds like it. I wound my beaTunes back to 5.1.0 in time machine & it stopped it happening.

  5. 5 Posted by Ryan Hadley on 22 Jul, 2018 12:38 AM

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    Ya ? I would certainly try that....but I don’t have a previous version to
    roll back to :/
    Wish I could !

  6. Support Staff 6 Posted by hendrik on 22 Jul, 2018 04:59 PM

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    Another quick question......are the changes that beaTunes makes applied to the actual source file ? ...like a Tag editior ? ....when not using
    iTunes....just a file system file containing my music.

    When using a folder based library, all changes are applied to the files. Note that this is different when using an iTunes based library. Please see https://blog.beatunes.com/2015/01/different-libraries-for-different... for details.

  7. Support Staff 7 Posted by hendrik on 22 Jul, 2018 05:00 PM

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    I have the same problem - it certainly sounds like it. I wound my beaTunes back to 5.1.0 in time machine & it stopped it happening.

    @Steve, which version did you have that problem with?

    @Ryan, I will take a look at your logs later and get back to you. Have a great weekend!

  8. 8 Posted by Ryan Hadley on 23 Jul, 2018 08:38 AM

    Ryan Hadley's Avatar

    Thank You !
    I’ve been powering through the app all weekend.
    Running it with 2 different monitors running at the same time...watching
    the RAM usage....blah, blah, blah...
    It’s a great app ! ...but still having big issues.
    It definitely happens over time....if the app is closed and re-started...it
    runs great for 5 to 10 mins, then entire system gets bogged down.
    I upped the memory cache for beaTunes to 2gig....and that seemed to help a
    little, but just a little.
    RAM usage total, steadily grows over time system wide.
    Out of 16GB beaTunes says it holds steady at 2.51GB, according to Activity
    Monitor.
    Compressed memory fluctuates.
    I can’t see where the steadily growing RAM usage is coming from....but it
    definately does.
    I’m using an app that monitors and can “free up” RAM or purge un-needed
    load.
    I am manually purging the RAM every 10mins or so.
    Although this has no effect on beatTunes usage according to Activity
    Monitor.
    After I purge the RAM I have 10GB of 16GB RAM free....and I watch it
    steadily reduce while beaTunes is running....I re-purge when there is 5GB
    remaining free....but if I didn’t...It would eventually climb to a full
    16GB usage.
    Most the time this will keep beaTunes running, doing manual RAM
    purges....but not all the time. Sometime my only recourse it to try to quit
    beaTunes or shutdown and re-start my computer.
    After all that....I have no clue.
    No idea if I’m barking up the wrong tree or not....just figured that any
    info might help you, help me :)
    ...also I’ve since tapped it into iTunes in an attempt to see if things
    would run better.
    Thanks for your time !

  9. Support Staff 9 Posted by hendrik on 23 Jul, 2018 02:44 PM

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    Hey Ryan,

    in the system preferences, what do you have Synchronize on window activation set to? If it's on, please turn that off. Then go to File and select Synchronize.

    Also, have you ever deleted or moved a lot of music files (in the folder that beaTunes monitors)?

    Thanks,

    -hendrik

  10. 10 Posted by Steve Chatters on 23 Jul, 2018 09:32 PM

    Steve Chatters 's Avatar

    Hi Hendrik/Ryan

    Well, I spoke too soon! V5.1.0 is having the same problem. I get a slow-down, almost freeze after i've been working with beaTunes for a few (maybe 10) minutes. It doesn't seem to show the problem when no activity, or when just analysing files etc, but when I'm actively clicking/working within the app. File attached

    Cheers

    Steve

  11. 11 Posted by Ryan Hadley on 23 Jul, 2018 10:03 PM

    Ryan Hadley's Avatar

    @Hendrik
    @Steve
    Yes, Hendrik I do have the auto Sychronize shut off, sorry forgot to
    mention that.
    I have been manually applying file changes when the pending task list gets
    to about 5 to 8 tasks, then manually syncing to iTunes.
    Every 5 to 10 edits I manually apply then manually sync.
    System RAM load still steadily increases over time (10mins, like Steve),
    while beaTunes is open.
    MacOs Activity monitor says beaTunes usage stays at 2.51GB.... but
    something causes RAM to be totally maxed at 16GB
    within about 10mins.
    The only value I can see change is beaTunes compressed or cached RAM...it
    stedily grows....but only from 250MB to about 630MB.
    As I only know enough about app code to be dangerous....I’m at a loss for
    suggestions.
    Just the info I’ve been supplying

  12. 12 Posted by Ryan Hadley on 23 Jul, 2018 10:05 PM

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    Did y’all get my longer winded email from last night ?

  13. Support Staff 13 Posted by hendrik on 24 Jul, 2018 03:09 PM

    hendrik's Avatar

    Yes, Hendrik I do have the auto Sychronize shut off, sorry forgot to mention that.

    Good.

    I have been manually applying file changes when the pending task list gets to about 5 to 8 tasks, then manually syncing to iTunes.

    What do you mean with "syncing to iTunes"? You are using a folder-based library, so beaTunes completely ignores iTunes. What happens during synchronization is that beaTunes checks every file for changes from third party apps. So when working in beaTunes and not modifying files with other apps, synching just wastes your time. Don't sync unless you want to import something that was done by another app into beaTunes.

    Regarding memory: The only useful indicators are a) what the max heap is set to and b) how the memory consumption fluctuates between min and max. You can see these values in the beaTunes About dialog. Fluctuations between min and max are the norm. When you originally started this thread, your min max setting was 92m - 640m. Is that still the case?

  14. 14 Posted by Ryan Hadley on 25 Jul, 2018 01:48 AM

    Ryan Hadley's Avatar

    No.... I changed it to 2GB max.
    Ya know...there’s 2 or 3 messages I sent with a ton of info.
    I don’t think you are getting all of my messages.

  15. Support Staff 15 Posted by hendrik on 25 Jul, 2018 04:14 PM

    hendrik's Avatar

    Hey Ryan,

    I believe I received all your messages. Apologies for not commenting on every point you make.

    For a library of size 4800 tracks you need at most 1GB of heap (this is a kind of RAM). Apparently you figured out how to adjust the beaTunes max heap. I suggest setting it back down to 1GB.

    You mentioned that you monitored RAM usage with Activity Monitor and that beaTunes stayed very stable at 2.5 GB. If you have configured 2GB as max heap, that's exactly what I would expect beaTunes would do. So no surprise for me there, that's why I don't comment. beaTunes is a Java program, and therefore reserves a certain amount of (virtual) memory. That's what you see in Activity Monitor. How much memory of those 2.xGB it actually uses is something you can see in beaTunes' About Dialog. It's supposed to grow, grow, grow and then go back down to a lower value in one swoop, just to grow, grow, grow. But all within the boundaries you set via the max heap option. If in the About Dialog, the used memory value always goes back down and does not stay above 90% for extended periods of time, things are fine.

    System RAM usage not attributed (by Activity Monitor) to beaTunes (that's what you write, right?) is RAM that beaTunes has no influence on. The OS may cache as many files as possible to keep file IO quick. So if you're using a lot files, memory usage may go up.

    Is there perhaps another process that potentially uses up your RAM?
    Does not synchronizing help (remember it only reads)?

    Cheers,

    -hendrik

  16. 16 Posted by Ryan Hadley on 26 Jul, 2018 04:57 AM

    Ryan Hadley's Avatar

    Ok,
    I will set it back down to 1GB heap.
    It seems to work ok in short spurts...
    After having applied most of the inspection fixes....it seems alright.
    I’ll have to see more in the future, how it runs.
    No, my MacBook Pro is nearly brand new...it’s never had a problem running
    what I currently have installed for apps and processes running.
    It only locks/seizes up when running beaTunes.
    Is there some kind of Java update I could do, outside of the beaTunes app ?
    beaTunes is a really cool app, good job if you’re the designer !
    ...hopefully after loading and mass editing my entire library, it will
    settle down a bit and run ok ?????
    Maybe y’all will catch a code glich for my specific computer/operating
    system in the future.
    Thanks again for your time.

  17. Support Staff 17 Posted by hendrik on 30 Jul, 2018 03:40 PM

    hendrik's Avatar

    Sorry for the late replay: I was out over the weekend.

    Is there some kind of Java update I could do, outside of the beaTunes app ?

    No. beaTunes comes with its own Java.

    beaTunes is a really cool app, good job if you’re the designer !

    Thanks!

    ...hopefully after loading and mass editing my entire library, it will settle down a bit and run ok ?????

    It puzzles me that it shows these issues for you.

  18. 18 Posted by Ryan Hadley on 02 Aug, 2018 03:53 AM

    Ryan Hadley's Avatar

    Installed beaTunes 5.1.......
    on a completely different iMac(desktop)
    running same opereting system, but completely different hardware than my
    MacBook Pro.
    Same issue, will run great for 5-8 min....then completely seizes entire
    computer.
    Huge bummer....this is an issue.
    Please dig in and fix this, there is a fatal flaw in the app.

  19. Support Staff 19 Posted by hendrik on 02 Aug, 2018 03:30 PM

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    How many songs on that computer? What did you ask beaTunes to do? Can you please send logs?

    Thanks.

  20. 20 Posted by Plangin on 05 Aug, 2018 02:40 PM

    Plangin's Avatar

    I'm experiencing the same issue with 5.1.8 and 10.13.6 High Sierra.
    Database is new. Application is set up from scratch just one week ago.

    5850 items in whole collection. Increasing max. RAM from 1 to 4 GB does only postpone complete lockup one hour. :-( (Machine is physically equipped with 32 GB RAM.)

    Will send log now.

  21. Support Staff 21 Posted by hendrik on 05 Aug, 2018 06:35 PM

    hendrik's Avatar

    @plangin: I have not received any logs from your email address or someone else named 'plangin'. What should I be looking for?

    @ryan: I have closed the second thread you started (duplication). On your second machine, do you see the exact same thing? I.e. "then it proceeds to bog my entire computer down to a crawl, to the point that the mouse won't even move"? I am asking, since you ran an analysis that contains segmentation and replay gain. Both these analysis steps require beaTunes to completely read through all analyzed audio files, i.e. stressing system IO quite a bit. It's to be expected that other disk-bound operations will be somewhat slow during such a process.

    I have looked at Ryan's logs and there is nothing worrisome about them. That said, I can only see beaTunes related things in those logs. What does Activity Monitor say, when the system is in this state? Where does your laptop spend its CPU time? What uses memory? What uses the disk a lot? Please send screenshots of the CPU, Memory, and Disk tabs.

    Thanks.

  22. Support Staff 22 Posted by hendrik on 06 Aug, 2018 05:10 AM

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    Also: Do you have Media Keys enabled in beaTunes (in the playback preferences).

  23. Support Staff 23 Posted by hendrik on 07 Aug, 2018 03:12 PM

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    The issue seems to be tied to the media key support library beaTunes uses on macOS:

    https://github.com/kwhat/jnativehook/issues/225

    Disabling media key support (playback prefs) should work around the issue until there is a real fix.

  24. 24 Posted by Plangin on 08 Aug, 2018 05:52 AM

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    Thanks for the information.
    Turning it off seems to really help. beaTunes is running here since yesterday without any hiccup.

  25. 25 Posted by Steve on 08 Aug, 2018 07:31 AM

    Steve's Avatar

    Thanks Hendrik

    I think this works for me (so far!)

    Steve

  26. 26 Posted by mr.m.kaufman on 14 Nov, 2018 10:37 PM

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    I've also just contact Hendrik about this issue, and went looking for anything about it here. My media key support was check ON in Playback preferences...

    It's off now, and I have beaTunes playing music. If the issue is going to happen, it's always done so within hours of me starting up beaTunes, so we will see...

  27. Support Staff 27 Posted by hendrik on 15 Nov, 2018 07:10 AM

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    Yep, unfortunately the bug still exists, as https://github.com/kwhat/jnativehook/issues/225 has not been resolved yet. :-/

  28. 28 Posted by mr.m.kaufman on 15 Nov, 2018 05:43 PM

    mr.m.kaufman's Avatar

    Replying to this thread to confirm that indeed, this appears to have been the issue for me as well. Turning off media key support has eliminated the issue for me. I've had beaTunes running and in use for over a day now, and if this was going to happen it would definitely have happened by now.

    When the bug is fixed, I still wonder about both iTunes and beaTunes intercepting and reacting to the same remote or media key actions, though...

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