UnsupportedAudioFileException: file is not a supported file type

jussi.kenkkila's Avatar

jussi.kenkkila

19 Jun, 2018 04:50 PM

Hi!
I'm getting the "UnsupportedAudioFileException: file is not a supported file type" error on mp3 files. I'm using BeaTunes 4 4.5.7 on Windows 10 Pro N version 1803. I tried installing the Media Feature Pack, but it didn't help.

  1. Support Staff 1 Posted by hendrik on 19 Jun, 2018 08:12 PM

    hendrik's Avatar

    Hey Jussi,

    Could you please upload your logs via Help -> Upload Logs (from inside the app). Also, do you use the Flac file format at all?

    Thanks!

    -hendrik

  2. 2 Posted by jussi.kenkkila on 01 Jul, 2018 02:06 PM

    jussi.kenkkila's Avatar

    Hi!
    I uploaded the logs today. I don't use the Flac format.

  3. Support Staff 3 Posted by hendrik on 01 Jul, 2018 05:56 PM

    hendrik's Avatar

    Hey Jussi,

    Please update (for free) to version 4.6.18 available from https://www.beatunes.com/en/beatunes-download-old.html

    Using 4.6.18, does the problem persist?

    Thanks,

    -hendrik

  4. 4 Posted by jussi.kenkkila on 06 Jul, 2018 04:40 PM

    jussi.kenkkila's Avatar

    Hi!

    Updating both BeaTunes and the Media Feature Pack solved the problem. I think I may have had the old version of the Media Feature Pack (for build 1511), matching it to the Windows version (build 1803) was the key. I think the problem may have been started by the Windows update, which should have been followed by the Media Feature Pack update. As I have the N version of Windows that lacks those media features natively, they most likely are not updated automatically.

  5. Support Staff 5 Posted by hendrik on 07 Jul, 2018 05:11 AM

    hendrik's Avatar

    That probably explains it!

    -hendrik

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