won't let me upgrade

kristin's Avatar

kristin

31 May, 2018 09:26 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2018-05-31-172526.zip' by dragging it from your desktop onto the 'Attach File' button below.

I just paid to upgrade but when I open BT I am not prompted to enter my license key. The Register link is greyed out, so I can't click it.
* beaTunes: 4.0.25
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.45-b02
* Vendor: Oracle Corporation
* OS: Windows 8.1 6.3, amd64
* Library: iTunes
* Memory: 92m - 512m
* Registered as: kristin wenger

  1. Support Staff 1 Posted by hendrik on 31 May, 2018 09:36 PM

    hendrik's Avatar

    You have to download and install version 5 first!
    You can find it on the website.

    Cheers,

    -hendrik

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