"fatal error" message

Daniel's Avatar

Daniel

21 May, 2018 01:49 PM

Hi,

I received a fatal error message after I double clicked the Beatunes 5 app on my macbook pro. I tried several times.

Please assist. I refer to the ZIP file. Please let me know if you need anything else.

Kind regards,
Daniel

  1. Support Staff 1 Posted by hendrik on 21 May, 2018 02:25 PM

    hendrik's Avatar

    Hey Daniel,

    please restart your computer, the start iTunes and make sure that all iTunes dialogs are closed (of course the main window needs to remain open). Then start beaTunes.

    Cheers,

    -hendrik

  2. 2 Posted by Daniel van Dong... on 21 May, 2018 02:34 PM

    Daniel van Dongen's Avatar

    Thank you Hendrik. I followed your instructions and it worked! Regards,
    Daniel

  3. Support Staff 3 Posted by hendrik on 21 May, 2018 03:11 PM

    hendrik's Avatar

    Great! :-)

  4. hendrik closed this discussion on 21 May, 2018 03:11 PM.

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