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Thomas Brüll's Avatar

Thomas Brüll

07 May, 2018 05:12 AM

Hello,

yesterday, i have order the licence and payed with paypal.
I don't get get mail or licence.

Please help. Thanks

  1. Support Staff 1 Posted by hendrik on 07 May, 2018 09:34 AM

    hendrik's Avatar

    Hey Thomas,

    the license was sent to [email blocked] Is it perhaps in your spam folder?

    Thanks,

    -hendrik

  2. 2 Posted by Thomas Bruell on 07 May, 2018 09:44 AM

    Thomas Bruell's Avatar

    Hello,

    i found in spam the order confirmation. thanks.

    but i don't get a licence. Can you you help me ?

    thanks.

    Mit freundlichen Grüßen

    Thomas Brüll
    _______________________________________________________________

    Telefon : +49 (8431) 40 588
    Mobil : +49 (176) 60 95 31 35
    E-Mail : [email blocked]<mailto:[email blocked]>
    Internet: sadtb.de<http://sadtb.de/><http://bruell-thomas.de/>
    _______________________________________________________________
    ________________________________
    Von: hendrik <[email blocked]>
    Gesendet: Montag, 7. Mai 2018 11:34
    An: [email blocked]
    Betreff: Re: Order [Problems #47870]

  3. 3 Posted by Thomas Bruell on 07 May, 2018 09:47 AM

    Thomas Bruell's Avatar

    Sorry, Correction: i did not found the order confirmation - it was the answer from the ticket system ......
    only the paypal payment is availible - no mails from your shop for my order ...

    Mit freundlichen Grüßen

    Thomas Brüll
    _______________________________________________________________

    Telefon : +49 (8431) 40 588
    Mobil : +49 (176) 60 95 31 35
    E-Mail : [email blocked]
    Internet: sadtb.de
    _______________________________________________________________

  4. Support Staff 4 Posted by hendrik on 07 May, 2018 09:49 AM

    hendrik's Avatar

    By now it's probably been sent about halve a dozen times. I have just sent it again manually using a different email address.

    Did you receive the license email this time?

    Thanks

  5. 5 Posted by Thomas Bruell on 07 May, 2018 10:23 AM

    Thomas Bruell's Avatar

    Many Thanks - Yes i have.

    Perfect Support :)

    Mit freundlichen Grüßen

    Thomas Brüll
    _______________________________________________________________

    Telefon : +49 (8431) 40 588
    Mobil : +49 (176) 60 95 31 35
    E-Mail : [email blocked]<mailto:[email blocked]>
    Internet: sadtb.de<http://sadtb.de/><http://bruell-thomas.de/>
    _______________________________________________________________
    ________________________________
    Von: hendrik <[email blocked]>
    Gesendet: Montag, 7. Mai 2018 11:49
    An: [email blocked]
    Betreff: Re: Order [Problems #47870]

  6. hendrik closed this discussion on 08 May, 2018 03:38 PM.

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