Error

Robin's Avatar

Robin

19 Mar, 2018 10:52 PM

Hello
I am trying to use the trial version. I downloaded and installed, but it simply doesnt work. Each time I launch I get this error after about 1 minute. (I am using a MAC). Whats wrong??

  1. Support Staff 1 Posted by hendrik on 20 Mar, 2018 05:55 AM

    hendrik's Avatar

    Hey Robin,

    have you had another version of beaTunes installed before?
    Can you please send your logs (see http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...)?

    Thanks,

    -hendrik

  2. 2 Posted by Scubabass on 20 Mar, 2018 02:03 PM

    Scubabass's Avatar

    No other Beattunes. Version is whatever was downloadable from your website yesterday. I’ll wind the log..

    My Mac is on high sierra

    Thanks,
    Robin
    ScubaBass.com

  3. 3 Posted by Robin Ellis on 20 Mar, 2018 02:50 PM

    Robin Ellis's Avatar

    Thanks,
    Robin
    ScubaBass.com

  4. 4 Posted by Robin Ellis on 20 Mar, 2018 10:48 PM

    Robin Ellis's Avatar

    Any news?

    Thanks,
    Robin
    ScubaBass.com

  5. Support Staff 5 Posted by hendrik on 21 Mar, 2018 07:41 AM

    hendrik's Avatar

    Hey Robin,

    that's odd. beaTunes fails in the attempt to migrate one of its databases, which it should never do, if you have never run beaTunes before.

    In any case. Please simply delete the current beaTunes database by deleting the folder /Users/robinellis/Library/Application Support/beaTunes/Database.

    Then try to start beaTunes again.

    Thanks,

    -hendrik

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