Just bought 5.1.0 and it won't work. Please see attached jpg. Please advise

Jonas Lonna's Avatar

Jonas Lonna

16 Feb, 2018 10:47 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2018-02-16-114315.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 5.1.0
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.152-b16
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 1024m
* Registered as: Jonas Lönnå

  1. Support Staff 1 Posted by hendrik on 16 Feb, 2018 10:56 AM

    hendrik's Avatar

    Hey Jonas,

    please upload your logs via Help -> Upload Logs (in the application).

    Thanks!

    -hendrik

  2. Support Staff 2 Posted by hendrik on 20 Feb, 2018 10:12 AM

    hendrik's Avatar

    Hey Jonas,

    did the problem solve itself or can I provide assistance?

    Cheers,

    -hendrik

  3. 3 Posted by Jonas Lonna on 06 Apr, 2018 07:35 AM

    Jonas Lonna's Avatar

    Hey Hendrik,

    apparently your messages landed in my spam filter...
    I managed to make it work at last...

    Cheers/ Jonas

  4. Support Staff 4 Posted by hendrik on 06 Apr, 2018 07:37 AM

    hendrik's Avatar

    Hey Jonas,

    does that mean the problem is solved? If so, could you please close the PayPal issue?

    Thank you!

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • Error.jpg 161 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac