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rexajohnson

14 Feb, 2018 07:11 PM

I been trying to get support from you for a while, I'm beginning to think I should not buy this software.

  1. Support Staff 1 Posted by hendrik on 14 Feb, 2018 10:04 PM

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    Hey Rex,

    I've answered you just yesterday. What's up?

    -hendrik

  2. 2 Posted by rexajohnson on 14 Feb, 2018 11:07 PM

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    Thank you for getting back with me. I check my email and the only email I received is from an automated response.

    Hey rex,

    thanks for your email. This is an automated response. Your message has been added to the queue and I'll be taking a look as soon as I can. On workdays, I usually try to respond to requests within 24 hours.

    Again thank you for getting back to me. I have been trying Beatune software, and for the most part, I really like it. I want to know how can I shorten the time between songs where before the end of one song, the other song starts playing. Also is there a way to have a dual player or will it work with virtual dj or another dj software?

    ________________________________

  3. 3 Posted by rexajohnson on 15 Feb, 2018 12:28 AM

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    Thank you for getting back to me. I check my email and the only email I received is from an automated response.

    Hey Rex,
    thanks for your email. This is an automated response. Your message has been added to the queue and I'll be taking a look as soon as I can. On workdays, I usually try to respond to requests within 24 hours.

    Again thank you for getting back to me. I have been trying Beatune software, and for the most part, I really like it.

    However, I get an error that says java.lang.NullPointerException, Synchronization was aborted.

    I also want to know how can I shorten the time between songs where before the end of one song, the other song starts playing.

    Also is there a way to have a dual player like virtual DJ or another DJ software? One other thing it would be nice if it could play video files.

    ________________________________
    From: Rex Johnson <[email blocked]>
    Sent: Wednesday, February 14, 2018 5:06:57 PM
    To: hendrik
    Subject: Re: Help [Problems #47502]

    Thank you for getting back with me. I check my email and the only email I received is from an automated response.

    Hey rex,

    thanks for your email. This is an automated response. Your message has been added to the queue and I'll be taking a look as soon as I can. On workdays, I usually try to respond to requests within 24 hours.

    Again thank you for getting back to me. I have been trying Beatune software, and for the most part, I really like it. I want to know how can I shorten the time between songs where before the end of one song, the other song starts playing. Also is there a way to have a dual player or will it work with virtual dj or another dj software?

    ________________________________

  4. Support Staff 4 Posted by hendrik on 15 Feb, 2018 07:56 AM

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    However, I get an error that says java.lang.NullPointerException, Synchronization was aborted.

    Did this happen after you updated from 5.1 to 5.1.1? If so, please shut down beaTunes and run the 5.1.1 installer again.

    I also want to know how can I shorten the time between songs where before the end of one song, the other song starts playing

    No, I'm sorry, you can't.

    Also is there a way to have a dual player like virtual DJ or another DJ software? One other thing it would be nice if it could play video files.

    No, beaTunes can do neither of these things. It's more an audio management software than a software for performing music on stage or playing videos.

  5. 5 Posted by rexajohnson on 15 Feb, 2018 01:23 PM

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    By not having a none stop transitional from one song to another makes the mood, danceability, BPM, Key, color, Tags tabs obsolete. These features are for mood and none stop danceability, maybe that could be added to it
    Also if I reinstall beatune just to see if the java.lang.NullPointerException error will go away, will I lose my playlist as well as the other features that I set up?

    ________________________________

  6. Support Staff 6 Posted by hendrik on 15 Feb, 2018 01:25 PM

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    Also if I reinstall beatune just to see if the java.lang.NullPointerException error will go away, will I lose my playlist as well as the other features that I set up?

    You will not loose your playlists.

    Note that I only recommend running the installer again, if you have updated from 5.1. to 5.1.1..
    Also, please make sure, beaTunes is not running when you run the installer.

  7. 7 Posted by rexajohnson on 15 Feb, 2018 08:39 PM

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    I found this software for iTunes call AccuBeatMix this is just what I’m looking for, but they don’t have it for windows check out their demo, hoping that beatune can have that features too. https://www.wildbits.com/accubeatmix/
    AccuBeatMix, the beat match & mix plugin for iTunes<https://www.wildbits.com/accubeatmix/>
    www.wildbits.com
    AccuBeatMix is a beat match & mix plugin for iTunes

    ________________________________

  8. Support Staff 8 Posted by hendrik on 16 Feb, 2018 07:54 AM

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    I am sorry, but beaTunes will not attempt to copy AccuBeatMix.

  9. 9 Posted by rexajohnson on 16 Feb, 2018 01:30 PM

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    Can you tell me why beatune have all of those features that only produce no more than a playlist? AccuBeatMix really mix your music with the beat without all of the features beatune have. I will buy beatune but it would be nice to have that one feature that AccuBeatMix have that mix your songs without missing a beat.

    ________________________________

  10. Support Staff 10 Posted by hendrik on 16 Feb, 2018 03:06 PM

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    Can you tell me why beatune have all of those features that only produce no more than a playlist?

    It's simply not a goal of beaTunes to create mixes like AccuBeatMix does.

  11. 11 Posted by rexajohnson on 16 Feb, 2018 07:13 PM

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    You didn' tell me what all of those features for? what do I suppose to do with that? How would I use It? If you do not know please ask someone, because I really want to know. All I could see is a playlist of things you can't use.

    ________________________________

  12. Support Staff 12 Posted by hendrik on 18 Feb, 2018 10:13 AM

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    Hey Rex,

    Can you tell me why beatune have all of those features that only produce no more than a playlist?

    You didn' tell me what all of those features for?

    Oh—I guess we misunderstood each other. I thought you were asking a "why" question.

    A good explanation for what beaTunes was made for can be found at http://blog.beatunes.com/2015/01/using-clean-metadata-to-build-grea... It's a whole series of articles describing how to use it.

    That said, I'm getting the impression that you are looking for a different kind of software. Perhaps beaTunes is simply not a good fit for your needs.

    Cheers,

    -hendrik

  13. 13 Posted by Ray on 22 Jul, 2018 04:31 PM

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    I just purchased beatunes yesterday (July 21, 2018) and the main reason I purchase t was to be able to mix songs. You provide the bpm, key, color and even the mpm and if I understand you correctly it is just a glorified media player. Is this accurate?

    If that is the case how can I get a refund?

    Just a suggestion: it might be nice to have the ability to be able to click and drop new files to the library without having to do a brand new library.

    I am keeping this short as I do not know if this is still active.

    Hope to hear from you soon

    Thanks in advance

    Ray

  14. Support Staff 14 Posted by hendrik on 22 Jul, 2018 04:54 PM

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    You provide the bpm, key, color and even the mpm and if I understand you correctly it is just a glorified media player. Is this accurate?

    beaTunes is definitely not for mixing—it's main purpose is to analyze your audio files, fix metadata, and based on that build better playlists.

    I assume you expected something different, more like a DJ mixing tool. It is not that. Therefore I have just sent you a refund.

  15. 15 Posted by Ray on 22 Jul, 2018 05:26 PM

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    Hendrix, Thank You Very Much for your awesomely prompt reply. I really did not expect that. I am a hard ass when it comes to customer service because I am so used to it sucking most of the time but even I have to say you are a top notch business person. As a media player and playlist maker it is totally awesome and I will not hesitate to tell my friends about it.

    I wish it was adaptable to my requirements. I am hopeful you may consider doing that. I would be one of your many customers.

    Again Thank You and I wish you nothing but continued success.

    Ray

  16. Support Staff 16 Posted by hendrik on 23 Jul, 2018 02:58 PM

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    Thanks, Ray!

    -hendrik

  17. hendrik closed this discussion on 23 Jul, 2018 02:58 PM.

  18. Ray Garza re-opened this discussion on 23 Jul, 2018 06:59 PM

  19. 17 Posted by Ray Garza on 23 Jul, 2018 06:59 PM

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    While working with the software I liked the fact that you could write key
    into the comments. Can the format be modified?

    At the moment it is : A major (4d):: . Can it changed to (04d) A major ::

    If this is possible I might get be able to use your software. Like I said I
    like doing business with you

    Thanks

    Ray

  20. Support Staff 18 Posted by hendrik on 24 Jul, 2018 03:13 PM

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    If you know a little bit of programming, you can use any format you like. Just write a new KeyTextRenderer (see https://www.beatunes.com/en/beatlet-keytextrenderer.html) and choose it when you analyze for key.

  21. 19 Posted by Ray Garza on 26 Jul, 2018 03:44 PM

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    Hendrix, I have a charge from you on my bank account. Could you please tell
    me what it is for.

    Thank yo

  22. Support Staff 20 Posted by hendrik on 26 Jul, 2018 03:50 PM

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    Hey Ray,

    I don't have access to your account. You paid via PayPal, right? What is PayPal showing?

    -hendrik

  23. 21 Posted by Ray Garza on 26 Jul, 2018 04:00 PM

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    PayPal is not showing any charges yet it it showed up in my bank. I am
    trying to find out what is happening. There is a trace number. Just wanted
    to see if you knew anything about it. I have talked to PayPal as well as my
    bank and only thing I have come up with is that it was paid to Tagtraumind

    Thanks for responding

    Ray

  24. Support Staff 22 Posted by hendrik on 27 Jul, 2018 05:57 AM

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    I have just checked again: I have refunded you your money via Paypal. They may need a couple of days to process this. You know - it's a bank. That's what they do... taking their sweet time.

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