Songs Inexplicably Deleted While Curating

Nicholas Ybarra's Avatar

Nicholas Ybarra

12 Feb, 2018 02:17 PM

I'm editing a 100-song playlist (changing mood rating, etc.) and about every half hour exactly 77 songs are inexplicably deleted from the playlist. Any suggestions for avoiding this?

Luckily I always copy the playlist so I have a backup, but I'm forced to rearrange the mix every time this problem occurs. I bought this yesterday but it's completely useless if this problem keeps occurring.

Any solutions for avoiding this?

  1. Support Staff 1 Posted by hendrik on 12 Feb, 2018 02:41 PM

    hendrik's Avatar

    Hey Nicholas,

    this is a new problem. I assume you are using beaTunes 5.1.0? Correct? On OS X?
    Do you use an iTunes-based library? If so, is "synchronization on window activation" on or off (see general preferences)?

    -hendrik

  2. 2 Posted by Nicholas Ybarra on 13 Feb, 2018 12:21 AM

    Nicholas Ybarra's Avatar

    Yes, 5.1 on OS X w/ iTunes... Synchronization on window activation is On.

  3. Support Staff 3 Posted by hendrik on 13 Feb, 2018 08:25 AM

    hendrik's Avatar

    OK - that may be the culprit. Please turn it off. Here's why:

    When doing something in beaTunes, changes are communicated to iTunes right away. The opposite is not true, because iTunes is not capable of notifying beaTunes. Instead, beaTunes has to parse an XML file, which iTunes writes whenever something changes. Reading and writing of that file is not instantaneous. So when you switch back and forth between iTunes and beaTunes while modifying a playlist, you may at some point import an old state from an old XML file.

    So instead of automatically synchronizing with iTunes, you are probably better off to select File -> Synchronize every now and then to read changes from iTunes.

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