tag:help.beatunes.com,2009-07-24:/discussions/problems/47432-beatunes-fails-to-load-connection-issuebeaTunes: Discussion 2018-02-08T07:16:51Ztag:help.beatunes.com,2009-07-24:Comment/446581872018-02-04T10:55:30Z2018-02-04T10:55:30ZBeatunes Fails to load - connection issue<div><p>Hey David,</p>
<p>for some reason the internal database was in a bad state and beaTunes attempted to repair it, but failed. At the bottom of that gibberish dialog there should be a question: "Would you like to rebuild your database from your audio files" with the options Yes and No. Since they're not visible for you, please just click on the dialog (if it is still open) and hit the Enter key. That should select Yes. beaTunes should then restart and rebuild the database.</p>
<p>Should this not work, please shut down beaTunes and follow the instructions given in <a href="http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes-5-to-beatunes-4">http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes...</a> up to the point where you delete the database. Then start beaTunes.</p>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/446581872018-02-07T01:05:28Z2018-02-07T14:39:06ZBeatunes Fails to load - connection issue<div><p>Hello Hendrik,<br>
Thanks for the update. Much appreciated.<br>
Unfortunately I'm unable to follow the instructions as given.<br>
The application error screen shows no options to click on - I'm unable to scroll to bottom of the page.<br>
Aslo struggling to follow the instructions in the attachment - as I'm not familiar with finder I'm not following the instruction underlined- cannot follow the file path.<br>
Could this be explained to me?<br>
Many thanks.<br>
David<br>
Stop beaTunes<br>
On macOS, open Finder and go to /Users/YOUR_USER_NAME/Library/Application Support/beaTunes/ (you may have to use Go to Folder... from Finder's Go menu, as Finder hides Library from you)<br>
On Windows, open File Explorer and go to C:\Users<username>\AppData\Local\tagtraum industries\beaTunes<br>
Delete the directory Database, as it contains the beaTunes 5 database<br>
Best Regards<br>
David A Johnson</p></div>rhythmbandittag:help.beatunes.com,2009-07-24:Comment/446581872018-02-07T14:44:07Z2018-02-07T14:44:07ZBeatunes Fails to load - connection issue<div><blockquote>
<p>as I'm not familiar with finder</p>
</blockquote>
<p>"Finder" is the application you have at the top pf your dock. The file manager. It has a menu called <code>Go</code>, which contains an item called <code>Go to Folder</code>. Just click on that and enter <code>/Users/YOUR_USER_NAME/Library/Application Support/beaTunes/</code> (you will have to substitute <code>YOUR_USER_NAME</code> with your real user name). Once you are in the correct folder, delete the <code>Database</code> folder.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/446581872018-02-07T23:17:46Z2018-02-07T23:17:46ZBeatunes Fails to load - connection issue<div><p>Hello Hendrik,</p>
<p>Thank you so much for your update.</p>
<p>I was able to locate the database through the Go to option under Finder, and delete the database.</p>
<p>BeaTunes is now re-opening successfully.</p>
<p>Looking forward to working with the Software to streamline my music Database.</p>
<p>Many thanks for your help. Much appreciated.</p>
<p>David</p>
<p>Best Regards</p>
<p>David A Johnson</p>
<p>07812 149668</p>
<p>P.S. NEED A DJ? Let me entertain you! Can help Check out the NEW website: <a href="http://www.rhythmbanditdisco.co.uk">http://www.rhythmbanditdisco.co.uk</a> <a href="http://www.rhythmbanditdisco.co.uk">www.rhythmbanditdisco.co.uk</a></p></div>David A Johnsontag:help.beatunes.com,2009-07-24:Comment/446581872018-02-08T07:16:51Z2018-02-08T07:16:51ZBeatunes Fails to load - connection issue<div><p>No problem — I hope you enjoy using the software!</p>
<p>-hendrik</p></div>hendrik