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Henry McGuire's Avatar

Henry McGuire

11 Jan, 2018 08:23 PM

Just upgraded to version 5 and I am getting this notice: an error occurred: java.nio.file.nusuchfileexception:/volumes/audio/ituens/music . I don't know what to do. I don't use iTunes instead I use Swinsian. Thanks, Hank

  1. Support Staff 1 Posted by hendrik on 11 Jan, 2018 08:27 PM

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    For some reason beaTunes was trying to access a directory called /volumes/audio/ituens/music and wasn't able to find it.

    Can you please post your logs? See http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... for how to do that.

    Thanks!

  2. 2 Posted by Henry McGuire on 11 Jan, 2018 08:31 PM

    Henry McGuire's Avatar

    I am using Mac OS 10.12.6 and iTunes 5.1.

  3. 3 Posted by Hank McGuire on 11 Jan, 2018 08:39 PM

    Hank McGuire's Avatar

    Hendrick there are a lot of logs for beaTunes and most are 10 mb files.
    I have attached the latest one made today at 12:16 PM. I could try
    compressing one if you want.  Hank

  4. 4 Posted by Hank McGuire on 11 Jan, 2018 08:49 PM

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    OK Hendrik here are the logs compressed attached.  Hank

  5. Support Staff 5 Posted by hendrik on 11 Jan, 2018 08:53 PM

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    Thanks for the logs. Can you please provide some context?

    When does beaTunes show this error?
    Are you doing anything that triggers it?

    It seems like you are storing your music on an external drive. Is that just an external hard drive that's connected via some cable or is this a network drive.

    Any chance this drive is somehow not connected? Or you are using symbolic links?

  6. Support Staff 6 Posted by hendrik on 11 Jan, 2018 08:54 PM

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    Perhaps making sure your drive is connected and then restarting beaTunes does the trick...

  7. 7 Posted by Hank McGuire on 11 Jan, 2018 10:14 PM

    Hank McGuire's Avatar

    Hendrik the error occurs shortly after I launch the program. Here is the
    error again.

    "an error occurred:
    java.nio.file.nusuchfileexception:/volumes/audio/ituens/music .
    synchronization failed."

    The external drive is mounted and the iTunes folder has around 220,000
    tracks in it. Swinsian sees the drive and assesses the tracks just fine.

    I had lunch and came back and my Mac had restarted automatically saying
    there was a kernel panic. Everything looked OK and I launched beaTunes.
    Shortly thereafter the error occurred. I say OK, it goes away but
    shortly returns. This just repeats. No other programs were running and
    the audio drive was mounted.

    Perhaps I need to upgrade the system to High Sierra.

    Hank

  8. Support Staff 8 Posted by hendrik on 11 Jan, 2018 10:17 PM

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    Ah! The synchronization failed is the clue I was asking about.

    You can probably get rid of the message by turning Synchronize on window activation off. The checkbox is in beaTunes' general preferences.

    Once you have done that... can you play any songs with beaTunes? Because for some reason there seems to be an issue with finding your files.

  9. Support Staff 9 Posted by hendrik on 11 Jan, 2018 10:18 PM

    hendrik's Avatar

    Perhaps I need to upgrade the system to High Sierra.

    I doubt very much this has anything to do with High Sierra.

    Oh — and I meant to ask: Is this a network drive or a regular USB-drive?

  10. 10 Posted by Hank McGuire on 11 Jan, 2018 10:27 PM

    Hank McGuire's Avatar

    It is a regular USB drive. I turned off synchronization and so far no
    problem. Hank

  11. 11 Posted by Hank McGuire on 12 Jan, 2018 12:04 AM

    Hank McGuire's Avatar

    We are not out of the woods yet. I opened beaTunes. It lists the music
    but can't find the file to play it. The path looks OK in preferences.

    Failed to open item.
    /Vlolumes/Audio/iTunes/Music/'N Sync/nsync/18 I Want you back [back beat
    rad.mp3 (FileNotFound)

    Music is listed but it will not play in beaTunes. It will play from the
    Finder or Swinsian.

    If I tell beaTunes to analyze it can't find the actual file saying
    Java.io.filenotfound exception: /and then the path of each track is
    attached./

    Hank

    PS I think I solved this problem. I added the path again in Preferences.
    I looks the same but something is different and the program is working.
    I wonder if this was the problem to begin with.
    //

  12. Support Staff 12 Posted by hendrik on 12 Jan, 2018 07:03 AM

    hendrik's Avatar

    I think I solved this problem. I added the path again in Preferences. I looks the same but something is different and the program is working.
    I wonder if this was the problem to begin with.

    Well... this is good, I guess. But also strange.

    Because we turned off automatic synchronization, you will need to run File -> Synchronize every now and then or simply turn the auto sync on again.

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