not pulling up iTunes libary as before

Darryl Canady's Avatar

Darryl Canady

10 Jan, 2018 02:35 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2018-01-09-213324.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 4.5.7
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.66-b17
* Vendor: Oracle Corporation
* OS: Mac OS X 10.13.2, x86_64
* Library: iTunes
* Memory: 92m - 512m
* Registered as: Darryl Canady

  1. Support Staff 1 Posted by hendrik on 10 Jan, 2018 08:54 AM

    hendrik's Avatar

    Hey Darryl,

    please elaborate...

    Also, you are using an old version of beaTunes. Please update to the latest 4.x version from https://www.beatunes.com/en/beatunes-download-old.html (the update from 4.X to 4.Y is free).

    Thanks,

    -hendrik

  2. 2 Posted by darryl canady on 11 Jan, 2018 02:21 AM

    darryl canady's Avatar

    schema versions don't match error

  3. Support Staff 3 Posted by hendrik on 11 Jan, 2018 08:22 AM

    hendrik's Avatar

    Did you run beaTunes 5 and then went back to beaTunes 4?

  4. 4 Posted by dl_canady on 11 Jan, 2018 11:44 AM

    dl_canady's Avatar

    I tried 4 first with the link you provided. Then i tried 5. 

     
     
      On Thu, Jan 11, 2018 at 3:22 AM, hendrik<[email blocked]> wrote: #yiv5489717306 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5489717306 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  5. Support Staff 5 Posted by hendrik on 11 Jan, 2018 11:58 AM

    hendrik's Avatar

    And did you then go back to v4?
    In other words, which version shows the schema error?

    Background: beaTunes 5 updates the internal database to a format that cannot be read by beaTunes 4.
    If you'd rather use beaTunes 4, you must follow the downgrade procedure described here: http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes-5-to-beatunes-4

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac