Can't open Beatunes 4.6.9

gillesod's Avatar

gillesod

12 Dec, 2017 04:26 PM

Since this morning, I have this error message: "org.hibernate.exception.SQLGrammarException could not prepare statement"

I use Beatunes 4.6.9 with MAC OS El Capitan 10.11.6

  1. Support Staff 1 Posted by hendrik on 12 Dec, 2017 09:04 PM

    hendrik's Avatar

    Hey there,

    can you please update to the latest 4.6 version available from https://www.beatunes.com/en/beatunes-download-old.html

    If the issue persists, please upload your logs. How that's done is described on http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...

    Cheers,

    -hendrik

  2. 2 Posted by gillesod on 12 Dec, 2017 09:44 PM

    gillesod's Avatar

    Hi Hendrick

    I erased the file « database" and "old database" in these/library/ applications support/beatunes.

    I downloaded a fresh version of Beatunes 4.6.9 and now it work very fine

    Thank you for your collaboration

    Gilles Laplante

    Tell me, the problem appear because I tried BeaTunes 5.0. … ??

  3. Support Staff 3 Posted by hendrik on 13 Dec, 2017 09:23 AM

    hendrik's Avatar

    I downloaded a fresh version of Beatunes 4.6.9 and now it work very fine

    If you want to continue to use 4.6.x, I would still recommend to install 4.6.18 from https://www.beatunes.com/en/beatunes-download-old.html It's free for you, because you own a 4.6 license

    Tell me, the problem appear because I tried BeaTunes 5.0. … ??

    beaTunes 5 updates the database so that it becomes unreadable for beaTunes 4. To downgrade from 5 to 4, one needs to follow the instructions on http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes...

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