iTunes home Video issue after Beatunes install

william.gibbs's Avatar

william.gibbs

30 Nov, 2017 09:52 AM

I ran analyze to populate BPM in iTunes songs. Later noticed Beatures was trying to populate home videos also but did not. Afterwards I could play same song multiple times. However could only play a home vide once. if I tried to play again, screen went blank. If I deleted a Video and reinstalled same video had same problem. If a added a new video to iTunes after Beatunes analyzed for BPM the problem did not exist.

Spent 7 hours with Apple and they could not fix. Uninstalled and reinstalled iTunes numerous times and got same problem If Video was in iTunes before Beatunes ran. (Could only play once). All new videos added after beatunes ran I could play multiple times.

I have hundreds of home videos that I can not play. I pray for a solution. Any help appreciated.

  1. Support Staff 1 Posted by hendrik on 30 Nov, 2017 09:58 AM

    hendrik's Avatar

    This is really rather odd. I have no idea what the issue may be.

    Have you tried playing the same video with another player, like VLC? Or open in QuickTime and export to another format?

    Which version of beaTunes did you use? And what format are the videos in?

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