Fatal error when starting beatunes for the second time (even after a reboot)

Conrad's Avatar

Conrad

26 Nov, 2017 12:30 PM

I'm getting the following message the second time I open beatunes - if I de-install and then install beatunes works the first time but not the second.

The message I'm seeing is:

A fatal error occurred during initialization:
java.lang.UnsatisfiedLinkError: C:\Windows\TEMP\JNativeHook-2.1.0.x86_64.dll (Access is denied)

Any pointers would be appreciated as I imagine this is something to do with my Windows 10 set up :( as beatunes is far more stable.

Thanks

  1. Support Staff 1 Posted by hendrik on 26 Nov, 2017 01:14 PM

    hendrik's Avatar

    Hey,

    no, this smells like a beaTunes issue.

    What happens when you delete the file C:\Windows\TEMP\JNativeHook-2.1.0.x86_64.dll right before you start beaTunes (might require admin privileges)? Does that help?

    Cheers.

    -hendrik

  2. 2 Posted by Conrad Warwick on 26 Nov, 2017 01:29 PM

    Conrad Warwick's Avatar

    Hi

    That worked - beatunes is starting again with no problems on the second
    subsequent restart onwards.

    Thanks

    Conrad

  3. Support Staff 3 Posted by hendrik on 26 Nov, 2017 01:51 PM

    hendrik's Avatar

    Hey Conrad,

    does that mean the issue is solved for you?

    Thanks,

    -hendrik

  4. 4 Posted by Conrad Warwick on 26 Nov, 2017 03:19 PM

    Conrad Warwick's Avatar

    Sorry yes it is resolved. Thanks

    Sent from Mail for Windows 10

  5. Support Staff 5 Posted by hendrik on 26 Nov, 2017 08:00 PM

    hendrik's Avatar

    Sorry yes it is resolved. Thanks

    No need to apologize. :-)

    I'll close this discussion then.

    Cheers,

    -hendrik

  6. hendrik closed this discussion on 26 Nov, 2017 08:00 PM.

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