Mac Fatal Error

alicia's Avatar

alicia

17 Oct, 2017 03:33 AM

A fatal error occurred during initialization: com.tagtraum.japlscript.JaplScriptException: { NSAppleScriptErrorAppName = iTunes; NSAppleScriptErrorBriefMessage = "Can’t get persistent ID of source 1 whose kind = library."; NSAppleScriptErrorMessage = "iTunes got an error: Can’t get persistent ID of source 1 whose kind = library."; NSAppleScriptErrorNumber = "-1728"; NSAppleScriptErrorRange = "NSRange: {52, 13}"; } For help, please contact beaTunes support at http://help.beatunes.com/ Make sure to state which operating system (Windows, OS X, …) and version of beaTunes you are using and attach a zip archive of all files...

Version 10.12.6 oper system

  1. Support Staff 1 Posted by hendrik on 17 Oct, 2017 06:48 AM

    hendrik's Avatar

    Hey Alicia,

    this sounds like an AppleScript/iTunes issue. Can you please stop both iTunes and beaTunes, then first start iTunes and then beaTunes.

    If the issue persists, please restart your computer and try again.

    Let me know, whether this helps.

    Thanks!

    -hendrik

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