Failed to use online resources.

scooterbaga's Avatar

scooterbaga

09 Oct, 2017 03:46 PM

  1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2017-10-09-103121.zip' by dragging it from your desktop onto the 'Attach File' button below.

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  • beaTunes: 5.0.4
  • JVM: OpenJDK 64-Bit Server VM
  • Version: 25.152-b886
  • Vendor: JetBrains s.r.o
  • OS: Mac OS X 10.10.5, x86_64
  • Library: iTunes
  • Memory: 92m - 8G
  • Registered as: Scott Baker

Hello,

I seem to be unable to use beaTunes to analyze. It takes a very long time "sending data to server" and then throws the error:

Analysis: Failed to use online resources. java.net.SocketException: Connection reset

My internet appears to be working fine otherwise. If I had to guess, based on the attached image alone, I'd say this has something to do with the connection to tunecortex.com. I do have trouble getting to that site via Chrome.

So it doesn't appear that beaTunes handles tunecortex being down or otherwise inaccessible very well.

  1. Support Staff 1 Posted by hendrik on 10 Oct, 2017 07:19 AM

    hendrik's Avatar

    Hey,

    tunecortex is the domain name for the central database server. If you cannot reach it, please check your Internet connection (you did, I know) and if that's flawless, try again later.

    The server is not meant to be accessed via Chrome. The best you might get is a page with its name.

    Cheers,

    -hendrik

  2. 2 Posted by scooterbaga on 10 Oct, 2017 02:08 PM

    scooterbaga's Avatar

    It's working now. I haven't seen a service pages providing zero info like
    that. They usually at least have something in the source... Mistook it for
    a server error. Thanks.

  3. Support Staff 3 Posted by hendrik on 12 Oct, 2017 10:46 AM

    hendrik's Avatar

    It's working now.

    Good.

    I haven't seen a service pages providing zero info like that. They usually at least have something in the source... Mistook it for
    a server error.

    When you don't see that super simple page, it's an error.

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