Error

sfrontistis's Avatar

sfrontistis

03 Oct, 2017 10:35 AM

while i am analyzing my library i get often this error message. The program doesn't stop but it keeps analyzing without problem.

  1. Support Staff 1 Posted by hendrik on 03 Oct, 2017 06:53 PM

    hendrik's Avatar

    Hey Stelios,

    can you please send your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you how.

    Thanks,

    -hendrik

  2. 2 Posted by sfrontistis on 04 Oct, 2017 09:16 AM

    sfrontistis's Avatar

    Thanks a lot for your quick response. Please find attached my log files.

    Stelios, Greece

  3. Support Staff 3 Posted by hendrik on 04 Oct, 2017 10:18 AM

    hendrik's Avatar

    Hey Stelois,

    the logs you sent were incomplete and didn't contain the reported error.
    Should the error happen again, please upload the logs via the Help menu right awat. That ensures all necessary files are sent.

    Thanks,

    -hendrik

  4. 4 Posted by sfrontistis on 04 Oct, 2017 10:54 AM

    sfrontistis's Avatar

    Ok. I didn't know this option. Next time i will use it.

    Thanks a lot!!

  5. 5 Posted by sfrontistis on 04 Oct, 2017 06:46 PM

    sfrontistis's Avatar

    it has just happend again so i am sending my log files now,

  6. Support Staff 6 Posted by hendrik on 05 Oct, 2017 09:56 AM

    hendrik's Avatar

    Hey Stelios,

    thanks for your logs. It looks to me like it's not a serious error. Can you reproduce it when synchronizing manually (via File menu) while analysis is not running? Or does it only happen in conjunction with a running analysis?

    In any case, after your analysis run is done, please stop beaTunes and install the current dev snapshot https://www.beatunes.com/download/beaTunes-5-0-5-SNAPSHOT-x64.exe It logs some additional messages that may help me getting to the bottom of this. So after you've installed the snapshot and the problem occurs again, please upload a fresh log.

    Thank you!

    -hendrik

  7. 7 Posted by sfrontistis on 06 Oct, 2017 10:21 AM

    sfrontistis's Avatar

    Since now it only happens when analyzing songs, I am sening to you right
    now cause it happens once more )(snapshot not installed yes)

  8. Support Staff 8 Posted by hendrik on 09 Oct, 2017 09:38 AM

    hendrik's Avatar

    Please don't worry about sending logs, until you have installed the snapshot.

    Thanks!

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • beatunes_error.png 8.34 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac