License

Charlie Doggett's Avatar

Charlie Doggett

11 Sep, 2017 12:18 AM

I'm not receiving a license key and may have paid twice.

Thanks

  1. Support Staff 1 Posted by hendrik on 11 Sep, 2017 04:16 AM

    hendrik's Avatar

    Hey Charlie,

    the license was sent to your Yahoo account. Do you still use that?

    That aside, I had already sent you a free upgrade back in June, because you purchased your beaTunes 4 license just before the beaTunes 5 release. I'm going to send you a refund.

    Cheers,

    -hendrik

  2. 2 Posted by Charlie Doggett on 11 Sep, 2017 10:41 AM

    Charlie Doggett's Avatar

    Thanks,

    And no I thought I killed that yahoo account. Maybe I didn't update PayPal with my gmail address. I would appreciate the refund, would it be possible to have the license sent to my gmail address?

    Best,

    Charlie

    Sent from my iPhone

  3. Support Staff 3 Posted by hendrik on 11 Sep, 2017 12:16 PM

    hendrik's Avatar

    Hey Charlie,

    Maybe I didn't update PayPal with my gmail address.

    I'm sure that's what happened, since we always sent licenses to the buyer's Paypal account address (when purchased via Paypal).

    I would appreciate the refund

    Issued.

    would it be possible to have the license sent to my gmail address?

    I have changed your address in the database and triggered the license re-send for you.

    Cheers,

    -hendrik

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