Updated Beatunes to verison 5 (from 3) and won't open

Joshua Gallagher's Avatar

Joshua Gallagher

02 Sep, 2017 03:24 AM

See related screenshot attached

  1. Support Staff 1 Posted by hendrik on 02 Sep, 2017 08:47 AM

    hendrik's Avatar

    Hey Joshua,

    for some reason I cannot see your screenshot. Can you please attach it again, perhaps via the web-interface (link is below).

    Thanks,

    -hendrik

  2. Support Staff 2 Posted by hendrik on 02 Sep, 2017 08:50 AM

    hendrik's Avatar

    Ah... just found the image you sent via email.

    You need to delete the database folder.
    This article explains where it can be found. Since you're on macOS, please pay special attention to the remark about ~ (squiggly line).

    Thanks,

    -hendrik

  3. 3 Posted by Joshua Gallaghe... on 02 Sep, 2017 09:12 AM

    Joshua Gallagher's Avatar

    Thanks for your reply Hendrik,

    I'm unable to locate any Beatunes files in the Application Support file as
    listed,

    See attached screen shot ...

    Any ideas?

    Joshua Gallagher / Johnny El Pájaro
    m: 0402512146 e: [email blocked]

  4. 4 Posted by Joshua Gallaghe... on 02 Sep, 2017 09:16 AM

    Joshua Gallagher's Avatar

    sorry, attached wrong screen shot

    Joshua Gallagher / Johnny El Pájaro
    m: 0402512146 e: [email blocked]

  5. Support Staff 5 Posted by hendrik on 02 Sep, 2017 10:50 AM

    hendrik's Avatar

    You are looking at the wrong Library folder. As I mentioned:

    Since you're on macOS, please pay special attention to the remark about ~ (squiggly line).

    Perhaps the simplest way to find the right folder is to open Finder and then choose Go -> Go to folder and then enter ~/Library/Application Support/beaTunes/ The ~ is essential.

  6. 6 Posted by Joshua Gallaghe... on 02 Sep, 2017 03:29 PM

    Joshua Gallagher's Avatar

    Thank you Hendrik,

    That worked a treat,

    Thanks again for your help.

    Joshua Gallagher / Johnny El Pájaro
    m: 0402512146 e: [email blocked]

  7. Support Staff 7 Posted by hendrik on 02 Sep, 2017 03:45 PM

    hendrik's Avatar

    Great!

    You're welcome!

    -hendrik

  8. hendrik closed this discussion on 02 Sep, 2017 03:45 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac