Register on new computer

massimo lamagna's Avatar

massimo lamagna

01 Sep, 2017 03:04 PM

This comment was split from the discussion: new tracks added to itnues do not show up in Be a Tunes

Hello,

I have updated my computer, would need register beatunes on the new computer, as I don’t use the old computer anymore.

Could you please help?

Kind regards

Massimo

On 14 Jul 2015, at 15:42, massimo lamagna [email blocked] wrote:

Hi Hendrick,

That worked, thank you so much for your help.

On 14 Jul 2015, at 15:38, hendrik > wrote:

  1. Support Staff 1 Posted by hendrik on 01 Sep, 2017 03:05 PM

    hendrik's Avatar

    Hey,

    What exactly is the problem?

    Cheers,

    -hendrik

  2. 2 Posted by massimo lamagna on 01 Sep, 2017 03:11 PM

    massimo lamagna's Avatar

    Hi Hendrik,

    Thanks so much for getting back to me.

    I purchased a Beatunes license, but I have updated my computer, of course I would want to use Beatunes on my new computer, so, I am not sure how I register the new computer….

    If you could help that would be amazing

    Thank you so much

  3. Support Staff 3 Posted by hendrik on 01 Sep, 2017 03:13 PM

    hendrik's Avatar

    Hey,

    what's the email address you bought the license with?

    Cheers,

    -hendrik

  4. 4 Posted by massimo lamagna on 01 Sep, 2017 03:15 PM

    massimo lamagna's Avatar

    It would be either

    [email blocked] <mailto:[email blocked]>

    Or

    [email blocked] <mailto:[email blocked]>

  5. Support Staff 5 Posted by hendrik on 01 Sep, 2017 03:19 PM

    hendrik's Avatar

    Hey Massimo,

    If you own a beaTunes 4 license, simply download the latest v4 from https://www.beatunes.com/en/beatunes-download-old.html and install it on your new computer. Then use your license to register it (via its Help menu).

    If you cannot find your license, please use https://www.beatunes.com/en/recoverkey.html

    Cheers,

    -hendrik

  6. 6 Posted by massimo lamagna on 01 Sep, 2017 03:29 PM

    massimo lamagna's Avatar

    I see…

    I think accidentally I downloaded version 5, so it wasn’t registering, I will see what happens now.

    Thank you for your help as always Hendrik

    Cheers

  7. Support Staff 7 Posted by hendrik on 01 Sep, 2017 03:31 PM

    hendrik's Avatar

    Note that you will have to downgrade, if you'd rather use version 4.
    How that's done is explained on http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes...

    Alternatively, you can purchase an upgrade license for $11.95 from https://www.beatunes.com/en/beatunes-buy.html

  8. 8 Posted by massimo lamagna on 01 Sep, 2017 03:39 PM

    massimo lamagna's Avatar

    Hi Hendrik,

    I just installed version v4 but I am getting this message, [ossoblty because I used the demo version of v5

    Do I need to purchase another license now?

    I only just use it for bpm sorting….

    Thanks a lot

  9. Support Staff 9 Posted by hendrik on 01 Sep, 2017 03:40 PM

    hendrik's Avatar

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