Registration key don´t work

Maximiliane Krause's Avatar

Maximiliane Krause

31 Aug, 2017 05:03 PM

Good day,

I have received a registration code from them by mail and have used it by copy paste. Unfortunately, the information does not always match.

Thank you for your help,
M. Krause

  1. Support Staff 1 Posted by hendrik on 31 Aug, 2017 05:09 PM

    hendrik's Avatar

    Hey Maximiliane,

    it looks to me like you have a beaTunes v4 key.
    Are you perhaps trying to use it for v5?

    Cheers,

    -hendrik

  2. 2 Posted by Maximiliane Kra... on 31 Aug, 2017 05:50 PM

    Maximiliane Krause's Avatar

    Hello Hendrik,

    yes, I downloaded the version you sent me in a link.

    Cheers
    Maximiliane

  3. Support Staff 3 Posted by hendrik on 31 Aug, 2017 05:53 PM

    hendrik's Avatar

    Hey Maximiliane,

    yes, I downloaded the version you sent me in a link.

    I'm not aware of this.

    The v4 beaTunes key only works for beaTunes v4, not v5. You can get the last v4.x version here: https://www.beatunes.com/en/beatunes-download-old.html

    If you have run beaTunes v5 in the meantime, you may need to downgrade.

    Cheers,

    -hendrik

  4. 4 Posted by Maximiliane Kra... on 31 Aug, 2017 06:21 PM

    Maximiliane Krause's Avatar

    Hey Hendrik, I have now uninstalled v5., the trash emptied and the Mac restarted. but now comes a error message that the database belongs to a newer version and the program does not start. i have os 10.12.

  5. Support Staff 5 Posted by hendrik on 31 Aug, 2017 06:22 PM

    hendrik's Avatar
  6. 6 Posted by Maximiliane Kra... on 31 Aug, 2017 06:34 PM

    Maximiliane Krause's Avatar

    Thank you for your help,

    have a nice day,
    Maximiliane 
    Am 31.08.2017 um 20:22 schrieb hendrik <[email blocked]>:

    // Please reply above this line 
    ================================================== 

    From: hendrik (Support staff)

    On Thu, Aug 31 at 11:21 AM PDT, Maximiliane Krause wrote:

    Hey Hendrik, I have now uninstalled v5., the trash emptied and the Mac restarted. but now comes a error message that the database belongs to a newer version and the program does not start. i have os 10.12.

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  7. hendrik closed this discussion on 01 Sep, 2017 11:23 AM.

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