Failed to create library

Pedro Guevara's Avatar

Pedro Guevara

18 Aug, 2017 02:59 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2017-08-17-225447.zip' by dragging it from your desktop onto the 'Attach File' button below.

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I can't create am iTunes based library. See attached error window.

* beaTunes: 5.0.4
* JVM: OpenJDK 64-Bit Server VM
* Version: 25.152-b886
* Vendor: JetBrains s.r.o
* OS: Mac OS X 10.12.6, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as:

  1. Support Staff 1 Posted by hendrik on 18 Aug, 2017 07:27 AM

    hendrik's Avatar

    Hi,

    Have you tried restarting iTunes?

    Please send your logs. See http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... for details.

    Thanks,

    -hendrik

  2. 2 Posted by Pedro Antonio G... on 27 Aug, 2017 07:21 PM

    Pedro Antonio Guevara Ramirez's Avatar

    Hello Hendrick,

    I can’t start beauties 5 now. See attached logs. I was trying the app, and really like it, but I can’t make it work now.

  3. Support Staff 3 Posted by hendrik on 27 Aug, 2017 07:50 PM

    hendrik's Avatar

    really like it, but I can’t make it work now.

    Before I dive into your logs: What is not working?

  4. Support Staff 4 Posted by hendrik on 27 Aug, 2017 07:58 PM

    hendrik's Avatar

    Ah. I see. (have looked at the logs now)

    It seems that when beaTunes talks to iTunes, it always reacts with an -2147450879 error. It looks like something is messed up with either your iTunes installation or AppleScript itself.

    I'd suggest rebooting or at least restarting iTunes, but for the actual problem, I don't have a remedy right now.

  5. Support Staff 5 Posted by hendrik on 16 Oct, 2017 12:55 PM

    hendrik's Avatar

    Hey Pedro,

    Because somebody else has the same problem, I'm wondering, do you still experience this issue?

    If you are modestly interested in trying to find out whether this is a general problem with your iTunes installation, please execute this simple script in Script Editor (just type Script Editor into Spotlight), paste the script and hit the play button:

    tell application "/Applications/iTunes.app"
        return version
    end tell
    

    All this does is ask iTunes for its version number. When beaTunes did the same, it failed with error -2147450879 (badComponentInstance).

    Please let me know the result of this little test.

    Thank you,

    -hendrik

  6. 6 Posted by Pedro Antonio G... on 12 Nov, 2017 09:21 PM

    Pedro Antonio Guevara Ramirez's Avatar

    Hello Hendrick,

    I launched beatunes but my trial expired and couldn’t proof your suggestion. Could you extend the trial for a couple of days so I can test again? I will buy the app but only if it works.

    Thanks,

    Pedro Guevara

  7. Support Staff 7 Posted by hendrik on 13 Nov, 2017 10:22 AM

    hendrik's Avatar

    Hey Pedro,

    I launched beatunes but my trial expired and couldn’t proof your suggestion.

    My suggestion actually does not depend on beaTunes.

    -hendrik

  8. 8 Posted by Pedro Guevara on 14 Nov, 2017 01:30 AM

    Pedro Guevara's Avatar

    I still need to see it it will work. Can’t launch beatunes.
    Please extend the trial for a couple of days.

    Regards,

    Pedro Guevara

  9. Support Staff 9 Posted by hendrik on 14 Nov, 2017 08:48 AM

    hendrik's Avatar

    I still need to see it it will work.

    I understand that.

    Can’t launch beatunes. Please extend the trial for a couple of days.

    It's not possible to extend a trial.

    If the Script Editor test mentioned in http://help.beatunes.com/discussions/problems/46655-failed-to-creat... does not work, there is no point in addressing the license issue. Let's try first things first.

  10. Support Staff 10 Posted by hendrik on 16 May, 2022 11:50 AM

    hendrik's Avatar

    Error -2147450879 seems to indicate that AppleScript itself is broken, perhaps due to some other software, like an Audio Unit.

    Please see this discussion for details.

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