Program crashes

James Lamb's Avatar

James Lamb

13 Aug, 2017 02:35 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2017-08-13-152342.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

I have just upgraded to version 5.0.3; however, it simply isn't working and continues to crash. Very frustrating as version 4 worked fine. Help is appreciated.

* beaTunes: 5.0.3
* JVM: Java HotSpot(TM) Server VM
* Version: 25.131-b11
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, x86
* Library: iTunes
* Memory: 92m - 1024m
* Registered as: James Lamb

  1. Support Staff 1 Posted by hendrik on 13 Aug, 2017 02:57 PM

    hendrik's Avatar

    Hey James,

    according to your logs, beaTunes is apparently running out of memory.

    How much RAM does your machine have?
    Also, do you have a 32 or a 64 bit system?

    Cheers,

    -hendrik

  2. Support Staff 2 Posted by hendrik on 13 Aug, 2017 03:38 PM

    hendrik's Avatar

    Also, do you have a 32 or a 64 bit system?

    I should add, that if you have a 64 bit Windows system, you should run the 64 bit version of beaTunes.

  3. 3 Posted by Jim Lamb on 13 Aug, 2017 03:41 PM

    Jim Lamb's Avatar

    I have a 32 bit system with16gb of RAM

    Get Outlook for Android<https://aka.ms/ghei36>

    ________________________________

  4. Support Staff 4 Posted by hendrik on 13 Aug, 2017 03:50 PM

    hendrik's Avatar

    I have a 32 bit system with16gb of RAM

    Unfortunately, 32 bit processes really can't use very much memory... That's what you're bumping up against.

    How many songs are in your collection?

  5. 5 Posted by Jim Lamb on 13 Aug, 2017 07:47 PM

    Jim Lamb's Avatar

    I have over 35,000 tracks.

    Version 4 could handle the work okay?

    Get Outlook for Android<https://aka.ms/ghei36>

    ________________________________

  6. Support Staff 6 Posted by hendrik on 14 Aug, 2017 10:24 AM

    hendrik's Avatar

    Hey James,

    as a temporary workaround, please manually adjust the beaTunes memory setting. To do so, please set the environment variable BEATUNES_MEMORY to -Xmx768M.

    The procedure is described in detail in http://help.beatunes.com/kb/troubleshooting/manually-changing-the-b... , but with a different value. Please use the value of -Xmx768M as described above, otherwise this won't have any positive effect.

    Note, that this is really just a temporary workaround. beaTunes will most likely automatically overwrite the BEATUNES_MEMORY value each time you start it. I'm working on changing this for the 32 bit version. Version 5.0.4 will contain this change.

    Version 4 could handle the work okay?

    The issue here is that beaTunes 5 automatically adjusts certain settings when it detects that certain collection sizes. Unfortunately, 32 bit systems don't allow to reserve large parts of RAM, which is the thing beaTunes bumps up against. beaTunes 4 didn't have this automatic mechanism built in, so people didn't run into the issue you are seeing, but instead into other issues.

    Cheers,

    -hendrik

    PS: Just for your information: Most likely I will drop 32 bit support for beaTunes 6. This won't happen any time soon—I haven't even worked on creating a todo list for that, much less started working on implementing feature. But it's likely that other software vendors will go the same route. So the next time you update your system, you might want to consider using the 64 bit variant.

  7. 7 Posted by Jim Lamb on 14 Aug, 2017 12:23 PM

    Jim Lamb's Avatar

    Yes, version 4 had no problems.

    To be honest, I'm going back to using it. Version 5 hasn't worked out.

    Get Outlook for Android<https://aka.ms/ghei36>

    ________________________________

  8. Support Staff 8 Posted by hendrik on 14 Aug, 2017 12:25 PM

    hendrik's Avatar

    To be honest, I'm going back to using it. Version 5 hasn't worked out.

    You will need to downgrade the database then: http://help.beatunes.com/kb/troubleshooting/downgrade-from-beatunes...

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • beaTunes-logs-2017-08-13-152342.zip 6.3 MB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac