Just doesn't want to work!

Peter's Avatar

Peter

10 Aug, 2017 05:13 PM

Hi,
I've tried for over a week now to get beaTunes to work, however, it just doesn't want to cooperate.
I've reloaded; scanned; rescanned etc, numerous times without success.
My library is approx 1.8TB w/ 12,000+ albums all organized and working in iTunes.
Any ideas?
Peter

  1. Support Staff 1 Posted by hendrik on 10 Aug, 2017 05:35 PM

    hendrik's Avatar

    Hey Peter,

    it just doesn't want to cooperate.

    What's the exact issue? Any error messages? Anything in particular it does not do the way you expect?

    Thanks,

    -hendrik

  2. 2 Posted by P QT on 10 Aug, 2017 05:44 PM

    P QT's Avatar

    Hi Hendrik,
    It just doesn’t want to load the complete library.
    No error messages.
    Peter

  3. Support Staff 3 Posted by hendrik on 10 Aug, 2017 05:45 PM

    hendrik's Avatar

    It just doesn’t want to load the complete library.

    But it loads part of it?

    Can you please upload your logs via Help -> Upload Logs?

    Thanks!

  4. 4 Posted by P QT on 10 Aug, 2017 05:47 PM

    P QT's Avatar

    Yes.
    If I had to describe it, it seems to be clocking into oblivion as if doesn’t know what it should do.
    Also, when I go to the Analysis tab, nothing ever happens.
    Peter

  5. Support Staff 5 Posted by hendrik on 10 Aug, 2017 05:53 PM

    hendrik's Avatar

    Did you upload your logs?

    -hendrik

  6. 6 Posted by P QT on 10 Aug, 2017 05:55 PM

    P QT's Avatar

    Just sent them.
    PT

  7. Support Staff 7 Posted by hendrik on 10 Aug, 2017 06:19 PM

    hendrik's Avatar

    Thanks.

    1. Do I read this correctly: "12,000+ albums" = 178,749 items? That's quite the library!
    2. In the beaTunes general preferences, if you have "Automatically export playlists" turned on? If so, please turn it off. With such a large library, it will totally kill performance.
    3. Also in the beaTunes general preferences, do you have "Synchronize on window activation" on or off? If it's on, please turn it off.

    With these settings, do you see all tracks in beaTunes? Or are there still some missing?

    -hendrik

  8. 8 Posted by P QT on 10 Aug, 2017 06:49 PM

    P QT's Avatar

    Hi Hendrik,
    Yes, you read that correctly.
    I’ve turned off “Automatically Export Playlists”
    Synchronise with iTunes was already off.
    I’ve shut it down after the above change and will restart and let you know.
    PT

  9. 9 Posted by P QT on 10 Aug, 2017 06:55 PM

    P QT's Avatar

    Hi Hendrik,
    Have done as suggested.
    Now nothing is loading at all.
    Should I just try a clean install?
    PT

    > On Aug 10, 2017, at 2:49 PM, P QT <[email blocked]> wrote:
    >
    > Hi Hendrik,
    > Yes, you read that correctly.
    > I’ve turned off “Automatically Export Playlists”
    > Synchronise with iTunes was already off.
    > I’ve shut it down after the above change and will restart and let you know.
    > PT
    >
    >> On Aug 10, 2017, at 2:19 PM, hendrik <[email blocked] <mailto:[email blocked]>> wrote:
    >>

  10. 10 Posted by P QT on 10 Aug, 2017 07:04 PM

    P QT's Avatar

    Hi Henrik,
    Just a quick note to let you know that it started loading titles, however it is doing what it was doing before…which is that the songs seem to load very, very slowly and I suspect, like before will not complete the task.
    PT

  11. Support Staff 11 Posted by hendrik on 10 Aug, 2017 07:27 PM

    hendrik's Avatar

    Hey Peter,

    which is that the songs seem to load very, very slowly

    any chance, are your songs on a slow external drive?

    and I suspect, like before will not complete the task.

    If you have ~178,749 items in your iTunes library, it actually completed the task before, but it apparently failed to display stuff. Potentially, because it was busy exporting playlists...

    Once it's done loading, please don't start an analysis, but try to play around a little, see whether everything is where it should be.

    If not, please let me know, describe what's wrong and send me a fresh set of logs.

    Thank you,

    -hendrik

  12. 12 Posted by P QT on 10 Aug, 2017 07:39 PM

    P QT's Avatar

    Hi Henrik,
    Previously, I’ve tried doing as you suggest.
    I’ve let the system work and try and load the songs, however, even after 24 hrs it has shown the same set of songs without additions.
    I’ll try and do that again.
    Peter

  13. Support Staff 13 Posted by hendrik on 10 Aug, 2017 07:48 PM

    hendrik's Avatar

    Hey Peter,

    admittedly, the sheer size of your library and the (I assume) slow external drive are challenges to beaTunes.

    -hendrik

  14. 14 Posted by P QT on 11 Aug, 2017 05:39 AM

    P QT's Avatar

    Hi Henrik,
    All tunes are now showing up in the library tab.
    I have not run a new analysis or inspection. Considering the sheer size of my library, I’m wondering if you might have some other suggestions re: settings for both analysis and inspection that i can use that won’t take weeks of computing time? Or perhaps some ideas as to how best to approach doing analysis and/or inspection of my music library.
    Regards,
    Peter

  15. Support Staff 15 Posted by hendrik on 11 Aug, 2017 07:37 AM

    hendrik's Avatar

    Hey Peter,

    All tunes are now showing up in the library tab.

    That's good news! :-)

    To make sure you have the latest changes from iTunes you may need to run File -> Synchronize from time to time. The first time this is probably fairly slow, but beaTunes does some smart "diff'ing" that should reduce the sync times at least within a single run of beaTunes.

    I’m wondering if you might have some other suggestions re: settings for both analysis and inspection that i can use that won’t take weeks of computing time?

    Yes.

    Inspection

    You cannot limit inspection to just a certain number of songs. However, you can limit it to certain inspectors. To do so, please open the preferences and go to the inspection tab. There make sure that you only enable inspectors you are interested in (fewer is better, i.e. faster). Please make sure you disable any inspectors that have to do with cover art. Those are especially slow.

    Analysis

    You can limit analysis to songs or playlists. You don't have to use Analyze All. In fact, because of a timeout, that's what failed before. However, you might still want to try, because it's convenient. And perhaps, with sync and export turned off, chances are better that it actually works.

    To analyze just a playlist, select the playlist in the tree view on the left and then click on Analyze in the context menu or the File menu.

    Whenever you choose to analyze your library, beaTunes will show you a bunch of analysis options. There are two important rules when choosing options:

    1. Do not select anything that you don't understand. Changes cannot be undone. When in doubt, make sure you have a backup.
    2. The fewer options you select, the faster analysis will be.

    There's an (older) article that explains the background (http://blog.beatunes.com/2015/01/audio-analysis-options-explained.html).

    If you let me know, why you want to analyze your library, what your goals are, perhaps I can help you to choose the right options. Most people need only Fingerprints, BPM, and Color. Optionally, add Mood, Instrumentation and Popularity Data (at the bottom). The last three all require a reasonably fast Internet connection.

    Keep in mind that each option makes analysis take longer. In particular, stay away from AcousticBrainz Submit, Segments and Similarity, Audio Normalization and Silence Detection. The latter tasks require substantial audio processing and reading of all your files.

    Hope this helps,

    -hendrik

  16. 16 Posted by P QT on 11 Aug, 2017 01:56 PM

    P QT's Avatar

    Thanks Hendrik,
    I will attempt some of your suggestions.
    My goal is to be able to create playlists much like genius does in itunes.
    However, genius will not work with over 100,000 songs.
    So what I have done as a work around is to create two libraries.
    My regular full library and then a library under 100,000 and genius then generates a playlist.
    However, this leaves a large portion of my library out.
    PT

  17. Support Staff 17 Posted by hendrik on 11 Aug, 2017 02:02 PM

    hendrik's Avatar

    Hey Peter,

    for something like Genius (in beaTunes: Play similar songs, in the context menu), you should analyze for BPM, Color and Popularity Data (last option at the bottom). Skip everything else. If the analysis works out kinda OK, do a second run with Instrumentation and Mood.

    -hendrik

  18. Support Staff 18 Posted by hendrik on 11 Aug, 2017 02:05 PM

    hendrik's Avatar

    One more thing:

    In the general preferences, there is an option that allows you to embed fields that iTunes does not support. Turning this on before running an analysis, makes it so that all values are written to your files, not just to the internal database. This means that should the internal database crash for some reason, you don't have to repeat the analysis. The disadvantage is of course, that beaTunes will modify all your files. For the regular fields, it delegates this kind of task to iTunes.

  19. Support Staff 19 Posted by hendrik on 15 Aug, 2017 09:00 AM

    hendrik's Avatar

    Hey Peter,

    just wanted to check in with you and mention that I have just release v5.0.4. It contains a couple of fixes especially for things like "Analyze All" for a large collection like yours.

    If you are still analyzing your data, wait with updating until the analysis is complete.

    Also, please note that upon updating, beaTunes will make some changes to its internal database, which will take a while. Don't force kill it, while it makes those changes.

    Cheers,

    -hendrik

  20. 20 Posted by P QT on 15 Aug, 2017 03:13 PM

    P QT's Avatar

    Hi Hendrik
    I hope this note finds you well.
    However, I am sad to report that I can’t get beaTunes to do anything.
    It will not analyze even a single song. I’ve turned off everything except for analyze BPM and the system still refuses to do anything.
    So on that note and unfortunately, I am done with this version of beaTunes. I have let it run, uninterrupted, for days on end.
    If you would like me to try with your new update, I am happy to give it a go.
    Let me know.
    I will send you a log so that you can have a look as to what is going on [or not going on].
    Regards,
    Peter

  21. Support Staff 21 Posted by hendrik on 15 Aug, 2017 03:14 PM

    hendrik's Avatar

    Well, if nothing worked, please give 5.0.4 a go.
    If that does not work either, please send me your logs...

    Thank you!

  22. 22 Posted by P QT on 15 Aug, 2017 05:21 PM

    P QT's Avatar

    H Hendrik,
    I downloaded 5.0.4, but unfortunately the dmg file doesn’t want to open.
    Any thoughts?
    Peter

  23. 23 Posted by P QT on 15 Aug, 2017 05:42 PM

    P QT's Avatar

    Hi Hendrik,
    I rebooted my system and the update loaded without a hitch.
    I will advise as to progress.
    Regards,
    Peter

  24. 24 Posted by P QT on 16 Aug, 2017 03:56 AM

    P QT's Avatar

    Hi Hendrik,
    Just wanted to drop you a quick note to let you know that 5.0.4 is working its magic!
    Unfortunately, my trial period is about to expire so I don’t know if it will complete the analysis prior to the expiry.
    I’ll advise you as it goes through its’ machinations.
    Regards,
    Peter

  25. Support Staff 25 Posted by hendrik on 16 Aug, 2017 05:49 AM

    hendrik's Avatar

    Hey Peter,

    let you know that 5.0.4 is working its magic!

    I guess that means the analysis has started as expected and going on?

    Unfortunately, my trial period is about to expire so I don’t know if it will complete the analysis prior to the expiry.

    The trial period expiration is only checked when the application is started. So as long as you don't restart beaTunes, it won't matter.

    Cheers,

    -hendrik

  26. 26 Posted by P QT on 16 Aug, 2017 07:35 AM

    P QT's Avatar

    Hi Hendrik,
    That is good to know.
    Even though I am only analysing BPM + MOOD, the system currently tells me it will take approximately 4 days to complete.
    Once that is done, I will try and see if I can get it to provide cogent music playlists.
    If it works, I will be only too happy to purchase the product.
    Regards,
    Peter

  27. Support Staff 27 Posted by hendrik on 16 Aug, 2017 08:35 AM

    hendrik's Avatar

    Hey Peter,

    as mentioned before, the best choice for playlist creation with Play similar songs would have been BPM, Color and Popularity Data. Just BPM and Mood probably won't lead to very good results (but one never knows). Also, leaving Mood out in a first run probably would have saved you some time.

    In any case: I'm glad the analysis now starts as it should!

    Thanks for your patience.

    -hendrik

    PS: Even if the trial expires, beaTunes comes with a decent refund policy.

  28. 28 Posted by P QT on 22 Aug, 2017 03:41 AM

    P QT's Avatar

    Wow Hendrik,
    I was soooo close!
    The system rebooted for some reason and as I have now been running beaTunes 5.0.4 for the better part of a week, it was still 30,000 tunes from finishing.
    I gave it a shot, however, I’m unwilling to purchase without knowing that this product is going to work for me.
    Thank you.
    Regards,
    Peter

  29. Support Staff 29 Posted by hendrik on 22 Aug, 2017 07:15 AM

    hendrik's Avatar

    Hey Peter,

    are you aware of the refund policy? It's quite liberal..

    Cheers,

    -hendrik

  30. hendrik closed this discussion on 28 Aug, 2017 08:30 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac