Paid but no key

Dennis Brown's Avatar

Dennis Brown

27 Jul, 2017 03:48 PM

My payment went through American express last night. No key or email.
MONEY BACK or KEY

Your choice.

Respond

  1. Support Staff 1 Posted by hendrik on 27 Jul, 2017 03:57 PM

    hendrik's Avatar

    Hey Dennis,

    no need to write in that threatening tone of voice.

    I checked and it turns out that you have misspelled your email address [email blocked], which is why the license server was unable to send the license to you.

    I have just re-sent the license email manually to the correct address and also updated your address in the customer database.

    However, since the license has already be issued to [email blocked], please make sure you enter the wrong address when you register beaTunes.

    Thanks,

    -hendrik

  2. 2 Posted by Dennis Brown on 27 Jul, 2017 03:59 PM

    Dennis Brown's Avatar

    Resolved

    Thank you

  3. Support Staff 3 Posted by hendrik on 27 Jul, 2017 04:00 PM

    hendrik's Avatar

    You're welcome.
    Hope you enjoy the software.

    -hendrik

  4. hendrik closed this discussion on 27 Jul, 2017 04:00 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac