Paid but no key

Dennis Brown's Avatar

Dennis Brown

27 Jul, 2017 03:48 PM

My payment went through American express last night. No key or email.

Your choice.


  1. Support Staff 1 Posted by hendrik on 27 Jul, 2017 03:57 PM

    hendrik's Avatar

    Hey Dennis,

    no need to write in that threatening tone of voice.

    I checked and it turns out that you have misspelled your email address [email blocked], which is why the license server was unable to send the license to you.

    I have just re-sent the license email manually to the correct address and also updated your address in the customer database.

    However, since the license has already be issued to [email blocked], please make sure you enter the wrong address when you register beaTunes.



  2. 2 Posted by Dennis Brown on 27 Jul, 2017 03:59 PM

    Dennis Brown's Avatar


    Thank you

  3. Support Staff 3 Posted by hendrik on 27 Jul, 2017 04:00 PM

    hendrik's Avatar

    You're welcome.
    Hope you enjoy the software.


  4. hendrik closed this discussion on 27 Jul, 2017 04:00 PM.

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