Beatunes does not want to start working anymore

watersource67's Avatar

watersource67

01 Jul, 2017 03:12 PM

Hi all,

Ik am in the testing phase of Beatunes, but I am now stuck unfortunately. I got an error (which I did not record unfortunately) during analysis of the music files.
After restart, I get an message that last time there was an error and if I want to send a crash report. I have done so and after this popup is shown that database is repaired. Next message comes up that repair was not possible and to restart Beatunes. Next I get a message about syncronizing music library. When this is finished I choose to analyse the files, after this Beatunes is closed again.
I have included the latest Crashreport zip file I have (I have several as I have tried this process a number of times).
Please let me know how to get Beatunes working again and for me to decide if this program is indeed as promising as it appears to be.

Thanks,
René

  1. Support Staff 1 Posted by hendrik on 01 Jul, 2017 03:54 PM

    hendrik's Avatar

    Hey René,

    How much physical RAM does your computer have? 4GB?

    Thanks,

    -hendrik

  2. 2 Posted by watersource67 on 01 Jul, 2017 05:43 PM

    watersource67's Avatar

    My PC has 8 GB memory.

    KR,
    René

    Op 1 jul. 2017 17:54 schreef "hendrik" <[email blocked]>:

  3. Support Staff 3 Posted by hendrik on 01 Jul, 2017 06:12 PM

    hendrik's Avatar

    Hey René,

    because of your rather large music collection, beaTunes automatically increased some memory parameters and more or less hit a ceiling.

    Can you please try the following:

    • If you have any really big programs running (like Photoshop), quit them.
    • Follow the instructions in this article.
    • Set the BEATUNES_MEMORY variable to -Xmx1G (higher than in the article)
    • Start beaTunes.
    • Before you do anything else, open beaTunes' general preferences and turn Synchronize on window activation off.
    • Then proceed to use beaTunes.

    Does that work better?

    Should beaTunes crash or should you need to restart beaTunes, the steps above will be reverted and you'll probably see the same crash again you have seen before. Right now, I just want to find out whether 2GB is a big enough heap (memory) setting for you.

    Thanks,

    -hendrik

  4. 4 Posted by watersource67 on 01 Jul, 2017 06:58 PM

    watersource67's Avatar

    Hey Hendrik,

    I have noticed the setting BEATUNES_MEMORY already as value 3072M. According to your instruction I have changed this to -Xmx1G. This unfortunately resulted in the attached error when restarting Beatunes and repair of the database failed.

    Thanks for your support.

    Kind regards,
    René

  5. Support Staff 5 Posted by hendrik on 01 Jul, 2017 09:20 PM

    hendrik's Avatar

    Hey René,

    please answer Yes to that question.

    And my apologies, I had meant to write -Xmx2G, not -Xmx1G.

    I have noticed the setting BEATUNES_MEMORY already as value 3072M. According to your instruction I have changed this to -Xmx1G. This unfortunately resulted in the attached error when restarting Beatunes and repair of the database failed.

    The repair was triggered by the earlier crash—I'd forgotten about that. As stated above, please rebuild your database.

    After the rebuild, please turn Synchronize on window activation off and check in the About dialog what the memory settings are. It should be less than 3072m.

    I'm rather surprised to be honest that you are running into the memory issues with 8GB.

    Cheers,

    -hendrik

  6. 6 Posted by watersource67 on 01 Jul, 2017 09:59 PM

    watersource67's Avatar

    Hey Hendrik,

    No Problem, I have changed the setting to -Xmx2G and started Beatunes. It now started syncronizing with the music library which I could not interrupt. After some time Beatunes unfortunately closed down again (without further actions from me, or me being able to change the setting you mentioned yet). When I now restart Beatunes another time I get the message that last time Beatunes has crashed.
    I have added the crash report again. Hope this clarifies for you what is happening.

    Thanks for your help,
    KR,
    René

  7. Support Staff 7 Posted by hendrik on 02 Jul, 2017 02:40 PM

    hendrik's Avatar

    Hey René,

    I took another look at your logs file. It turns out your Page File size (swap space) is a little low. Swap space is the space on your hard drive, that the operating system uses to make up for low physical RAM. In the case of beaTunes this does not necessarily mean, the space is really used, it just needs to be possible to reserve the space. Please increase its size to at least twice your physical RAM, i.e. 16GB.

    To do so, please follow tipps like https://www.geeksinphoenix.com/blog/post/2016/05/10/how-to-manage-w... There are other recipes available on the web.

    Just out of curiosity, did you see messages saying something about low virtual memory? Any other messages regarding memory from the operating system?

    Cheers,

    -hendrik

  8. 8 Posted by watersource67 on 02 Jul, 2017 10:35 PM

    watersource67's Avatar

    Hey Hendrik,

    Thanks, this seems to have done the trick. I now notice that Beatunes is now able to use 2.633 M memory and is now proceeding to analyze the songs that have not been analyzed yet.

    BTW is there a way to select all not analyzed songs so they can be analyzed?

    Thanks,
    René

  9. Support Staff 9 Posted by hendrik on 03 Jul, 2017 05:49 AM

    hendrik's Avatar

    Hey René,

    Thanks, this seems to have done the trick. I now notice that Beatunes is now able to use 2.633 M memory and is now proceeding to analyze the songs that have not been analyzed yet.

    Great.

    BTW is there a way to select all not analyzed songs so they can be analyzed?

    Assuming you have analyzed BPM, sort by BPM and then select the songs that don't have any. Then File -> Analyze (or via the context menu). You could do the same with color or key.

    That said, if you don't have beaTunes replace existing properties, beaTunes is smart enough to skip songs during analysis that have already been analyzed.

    Cheers,

    -hendrik

  10. 10 Posted by watersource67 on 14 Sep, 2017 11:06 AM

    watersource67's Avatar

    Hi Hendrik,

    Problem seems to be solved now. Thanks for your help on this.

    Kind regards,
    René

  11. hendrik closed this discussion on 14 Sep, 2017 11:06 AM.

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