Does not recognize my email adress

Fredrik Paasche's Avatar

Fredrik Paasche

24 Jun, 2017 01:42 PM

I have had beatunes from 2009 - and have used email this email adress and [email blocked] / have had contact with hendrik (Support staff) I now want to uprade from beatunes 4 to 5

  1. Support Staff 1 Posted by hendrik on 24 Jun, 2017 04:04 PM

    hendrik's Avatar

    Hey Fredrik,

    please use your icloud.com account—that's the one you used for beaTunes 4.

    Cheers,

    -hendrik

  2. 2 Posted by Fredrik Paasche on 24 Jun, 2017 04:35 PM

    Fredrik Paasche's Avatar

    Thanks Hendrik

    I am so used to mail sees all my apple email adresses as the same one

    Thanks for fast reply

    regards
     Fredrik

  3. Support Staff 3 Posted by hendrik on 24 Jun, 2017 04:38 PM

    hendrik's Avatar

    No problem—you're welcome!

  4. hendrik closed this discussion on 24 Jun, 2017 04:38 PM.

  5. Fredrik Paasche re-opened this discussion on 05 Jul, 2017 03:22 PM

  6. 4 Posted by Fredrik Paasche on 05 Jul, 2017 03:22 PM

    Fredrik Paasche's Avatar

    Hei again Hendrik

    Can you please help me with the reg. code for my beatunes 5
    I paid 24 june and I see no email, I tried on the site, but no response
    I guess you have a fix

    regards

    Fredrik Paache

  7. Support Staff 5 Posted by hendrik on 05 Jul, 2017 09:33 PM

    hendrik's Avatar

    It was sent to your iCloud account. Did you check your spam folder there?

    I will just forward it to your other address.

  8. 6 Posted by Fredrik Paasche on 05 Jul, 2017 09:39 PM

    Fredrik Paasche's Avatar

    I have looked everywhere -cant find it anywhere

  9. Support Staff 7 Posted by hendrik on 05 Jul, 2017 09:40 PM

    hendrik's Avatar

    I have just forwarded it to your mac.com account.

  10. 8 Posted by Fredrik Paasche on 10 Jul, 2017 05:16 AM

    Fredrik Paasche's Avatar

    Hi

    tried everything I could think off -but found no mail
    so I bought a new beatunes5 license and used my email
    [email blocked]
    and received my new key at once
    I hope my next upgrade will go smoother, but thanks for help

    regards
    Fredrik

  11. Support Staff 9 Posted by hendrik on 16 Jul, 2017 04:55 AM

    hendrik's Avatar

    Hey Frederik,

    Just to clarify: have you paid twice now?

    -hendrik

  12. 10 Posted by Fredrik Paasche on 16 Jul, 2017 08:13 AM

    Fredrik Paasche's Avatar

    Yes :)
    I saw no other way out - first a 4-5 upgrade and later a beatunes5 license installed and working like a dream

    /Fredrik

  13. Support Staff 11 Posted by hendrik on 17 Jul, 2017 07:35 AM

    hendrik's Avatar

    Yes :)

    Alright. I have sent you a refund. There's no point in paying multiple times for the same thing.

    Cheers,

    -hendrik

  14. 12 Posted by Fredrik Paasche on 17 Jul, 2017 09:24 AM

    Fredrik Paasche's Avatar

    Hey!

    I see a refund is on it´s way
    a big thanks to you (and your´s)
    Keep ut the good work, and the new dark layout is great
    (I still can´t find my mail spam culprit. But I can recommend ´protonmail´
    Have a great suMMer

    /hug
    /Fredrik

  15. hendrik closed this discussion on 20 Jul, 2017 07:52 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac