tag:help.beatunes.com,2009-07-24:/discussions/problems/46315-emailbeaTunes: Discussion 2017-06-20T07:07:21Ztag:help.beatunes.com,2009-07-24:Comment/427967192017-06-19T09:03:35Z2017-06-19T22:30:11ZEmail <div><p>Hello friends, I can not enter with my mail to update from 4 to 5, they could send me the link again to be able to enter thanks</p></div>oscarabrantetag:help.beatunes.com,2009-07-24:Comment/427967192017-06-19T09:40:19Z2017-06-19T09:40:19ZEmail <div><p>Hey Oscar,</p>
<p>Did you purchase a license for v5?<br>
If so, what exactly is the problem when entering?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427967192017-06-19T09:42:07Z2017-06-19T09:42:07ZEmail <div><p>BTW: you can trigger the license re-sent via <a href="https://www.beatunes.com/en/recoverkey.html">https://www.beatunes.com/en/recoverkey.html</a></p>
<blockquote>
<p>Am 19.06.2017 um 11:39 schrieb Hendrik Schreiber <a href="mailto:hendrik.schreiber@gmail.com">hendrik.schreiber@gmail.com</a>:</p>
<p>Hey Oscar,</p>
<p>Did you purchase a license for v5? If so, what exactly is the problem when entering?</p>
<p>Thanks,</p>
<p>-hendrik</p>
<blockquote>
<p>Am 19.06.2017 um 11:05 schrieb oscar Abrante Bethencourt <a href="mailto:tender+dc26874741@tenderapp.com">tender+dc26874741@tenderapp.com</a>:</p>
</blockquote>
</blockquote></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427967192017-06-19T22:42:48Z2017-06-19T22:42:49ZEmail <div><p>Hello Friend<br>
It seems that my mail is not registered in your database so that I can buy version 5x, because the one I have now is version 4.6.<br>
I would like to segir using your product since I have been using it for a long time.<br>
Thank you</p></div>oscarabrantetag:help.beatunes.com,2009-07-24:Comment/427967192017-06-20T06:58:29Z2017-06-20T06:58:29ZEmail <div><p>I'm sorry, but I cannot find any record of your beaTunes 4 purchase.</p>
<p>Can you please send me the file <code>/Users/YOUR_LOGIN/Library/Preferences/com.tagtraum.beatunes.plist</code>? It should help me locate your license.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427967192017-06-20T07:07:21Z2017-06-20T07:07:21ZEmail <div><p>Hey Oscar,</p>
<p>no need to send me that preference file. The logs you sent show that your beaTunes 4 version was <strong>not licensed to your email or name</strong>. Instead you apparently used a license purchased by someone named Julia. Unless you and Julia happen to use the same computer all the time, I strongly suggest you purchase your own license. If you and Julia use the same computer, simply ask her to purchase the upgrade license for version 5.</p>
<p>Kind regards,</p>
<p>-hendrik</p></div>hendrik