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oscarabrante's Avatar

oscarabrante

19 Jun, 2017 09:03 AM

Hello friends, I can not enter with my mail to update from 4 to 5, they could send me the link again to be able to enter thanks

  1. Support Staff 1 Posted by hendrik on 19 Jun, 2017 09:40 AM

    hendrik's Avatar

    Hey Oscar,

    Did you purchase a license for v5?
    If so, what exactly is the problem when entering?

    Thanks,

    -hendrik

  2. Support Staff 2 Posted by hendrik on 19 Jun, 2017 09:42 AM

    hendrik's Avatar

    BTW: you can trigger the license re-sent via https://www.beatunes.com/en/recoverkey.html

    > Am 19.06.2017 um 11:39 schrieb Hendrik Schreiber <[email blocked]>:
    >
    > Hey Oscar,
    >
    > Did you purchase a license for v5?
    > If so, what exactly is the problem when entering?
    >
    > Thanks,
    >
    > -hendrik
    >
    >> Am 19.06.2017 um 11:05 schrieb oscar Abrante Bethencourt <[email blocked]>:
    >>
    >>

  3. 3 Posted by oscarabrante on 19 Jun, 2017 10:42 PM

    oscarabrante's Avatar

    Hello Friend
    It seems that my mail is not registered in your database so that I can buy version 5x, because the one I have now is version 4.6.
    I would like to segir using your product since I have been using it for a long time.
    Thank you

  4. Support Staff 4 Posted by hendrik on 20 Jun, 2017 06:58 AM

    hendrik's Avatar

    I'm sorry, but I cannot find any record of your beaTunes 4 purchase.

    Can you please send me the file /Users/YOUR_LOGIN/Library/Preferences/com.tagtraum.beatunes.plist? It should help me locate your license.

    Thanks,

    -hendrik

  5. Support Staff 5 Posted by hendrik on 20 Jun, 2017 07:07 AM

    hendrik's Avatar

    Hey Oscar,

    no need to send me that preference file. The logs you sent show that your beaTunes 4 version was not licensed to your email or name. Instead you apparently used a license purchased by someone named Julia. Unless you and Julia happen to use the same computer all the time, I strongly suggest you purchase your own license. If you and Julia use the same computer, simply ask her to purchase the upgrade license for version 5.

    Kind regards,

    -hendrik

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