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oscarabrante

19 Jun, 2017 09:03 AM

Hello friends, I can not enter with my mail to update from 4 to 5, they could send me the link again to be able to enter thanks

1. Support Staff 1 Posted by hendrik on 19 Jun, 2017 09:40 AM

   

   Hey Oscar,

   Did you purchase a license for v5?
   If so, what exactly is the problem when entering?

   Thanks,

   -hendrik

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2. Support Staff 2 Posted by hendrik on 19 Jun, 2017 09:42 AM

   

   BTW: you can trigger the license re-sent via https://www.beatunes.com/en/recoverkey.html

   > Am 19.06.2017 um 11:39 schrieb Hendrik Schreiber <[email blocked]>:
   >
   > Hey Oscar,
   >
   > Did you purchase a license for v5?
   > If so, what exactly is the problem when entering?
   >
   > Thanks,
   >
   > -hendrik
   >
   >> Am 19.06.2017 um 11:05 schrieb oscar Abrante Bethencourt <[email blocked]>:
   >>
   >>

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3. 3 Posted by oscarabrante on 19 Jun, 2017 10:42 PM

   

   Hello Friend
   It seems that my mail is not registered in your database so that I can buy version 5x, because the one I have now is version 4.6.
   I would like to segir using your product since I have been using it for a long time.
   Thank you

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4. Support Staff 4 Posted by hendrik on 20 Jun, 2017 06:58 AM

   

   I'm sorry, but I cannot find any record of your beaTunes 4 purchase.

   Can you please send me the file /Users/YOUR_LOGIN/Library/Preferences/com.tagtraum.beatunes.plist? It should help me locate your license.

   Thanks,

   -hendrik

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5. Support Staff 5 Posted by hendrik on 20 Jun, 2017 07:07 AM

   

   Hey Oscar,

   no need to send me that preference file. The logs you sent show that your beaTunes 4 version was not licensed to your email or name. Instead you apparently used a license purchased by someone named Julia. Unless you and Julia happen to use the same computer all the time, I strongly suggest you purchase your own license. If you and Julia use the same computer, simply ask her to purchase the upgrade license for version 5.

   Kind regards,

   -hendrik

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