Hello friends, I can not enter with my mail to update from 4 to 5, they could send me the link again to be able to enter thanks
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Support Staff 1 Posted by hendrik on 19 Jun, 2017 09:40 AM
Hey Oscar,
Did you purchase a license for v5?
If so, what exactly is the problem when entering?
Thanks,
-hendrik
Support Staff 2 Posted by hendrik on 19 Jun, 2017 09:42 AM
BTW: you can trigger the license re-sent via https://www.beatunes.com/en/recoverkey.html
> Am 19.06.2017 um 11:39 schrieb Hendrik Schreiber <[email blocked]>:
>
> Hey Oscar,
>
> Did you purchase a license for v5?
> If so, what exactly is the problem when entering?
>
> Thanks,
>
> -hendrik
>
>> Am 19.06.2017 um 11:05 schrieb oscar Abrante Bethencourt <[email blocked]>:
>>
>>
3 Posted by oscarabrante on 19 Jun, 2017 10:42 PM
Hello Friend
It seems that my mail is not registered in your database so that I can buy version 5x, because the one I have now is version 4.6.
I would like to segir using your product since I have been using it for a long time.
Thank you
Support Staff 4 Posted by hendrik on 20 Jun, 2017 06:58 AM
I'm sorry, but I cannot find any record of your beaTunes 4 purchase.
Can you please send me the file
/Users/YOUR_LOGIN/Library/Preferences/com.tagtraum.beatunes.plist
? It should help me locate your license.Thanks,
-hendrik
Support Staff 5 Posted by hendrik on 20 Jun, 2017 07:07 AM
Hey Oscar,
no need to send me that preference file. The logs you sent show that your beaTunes 4 version was not licensed to your email or name. Instead you apparently used a license purchased by someone named Julia. Unless you and Julia happen to use the same computer all the time, I strongly suggest you purchase your own license. If you and Julia use the same computer, simply ask her to purchase the upgrade license for version 5.
Kind regards,
-hendrik