tag:help.beatunes.com,2009-07-24:/discussions/problems/46301-fatal-errorbeaTunes: Discussion 2017-06-20T13:27:34Ztag:help.beatunes.com,2009-07-24:Comment/427916762017-06-17T15:59:32Z2017-06-17T15:59:32ZFatal error <div><p>Hey Bruno,</p>
<p>please <a href="http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">send your logs</a>.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T02:08:04Z2017-06-19T17:14:00ZFatal error <div><p>bruno gervais has shared a OneDrive file with you. To view it, click the link below.</p>
<p><a href="https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr">https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr</a><br>
[<a href="https://r1.res.office365.com/owa/prem/images/dc-png_20.png">https://r1.res.office365.com/owa/prem/images/dc-png_20.png</a>]<a href="https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr">https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr</a></p>
<p>Screen Shot 2017-06-18 at 11.30.40 AM.png<a href="https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr">https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr</a></p>
<p>I just did upload my logs..</p>
<p>BTW I repair the library and when I try to inspect, then it freezes at one point... also the last time I did inspect, it shows me that there is an issue with names but doesn't give me the option to edit the results</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T06:43:44Z2017-06-19T06:43:44ZFatal error <div><p>Hey Bruno,</p>
<p>unfortunately, the fatal error you reported is not contained in the logs anymore, so I cannot find out, what kind of fatal error this was.</p>
<p>Please <em>repair</em> the database again. If any error is shown, the database is broken and you have to <em>rebuild</em> the database to get beaTunes to work properly again.</p>
<p>To provide proper support, it is helpful to me, if you take screenshots of error messages to write down the exact wording.</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T15:29:15Z2017-06-19T17:14:00ZFatal error <div><p>bruno gervais has shared OneDrive files with you. To view them, click the links below.</p>
<p><a href="https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx">https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx</a><br>
[<a href="https://r1.res.office365.com/owa/prem/images/dc-png_20.png">https://r1.res.office365.com/owa/prem/images/dc-png_20.png</a>]<a href="https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx">https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx</a></p>
<p>Screen Shot 2017-06-19 at 11.26.17 AM.png<a href="https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx">https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx</a></p>
<p><a href="https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv">https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv</a><br>
[<a href="https://r1.res.office365.com/owa/prem/images/dc-png_20.png">https://r1.res.office365.com/owa/prem/images/dc-png_20.png</a>]<a href="https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv">https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv</a></p>
<p>Screen Shot 2017-06-19 at 11.26.13 AM.png<a href="https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv">https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv</a></p>
<p>Hi,</p>
<p>so I did rebuilt the library and everything seems to be ok, the only issue I still have is when I inspect the library and I can't choose any options when I want to fix an issue...</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T15:35:29Z2017-06-19T15:35:29ZFatal error <div><p>Does hitting "Refresh" help?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T15:46:08Z2017-06-19T17:14:00ZFatal error <div><p>Unfortunately no... I tried</p>
<p>many times</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:02:26Z2017-06-19T16:02:26ZFatal error <div><p>Ok - can you please upload a fresh set of logs via <code>Help</code> -> <code>Upload Logs</code>?</p>
<p>Thank you.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:11:37Z2017-06-19T17:14:00ZFatal error <div><p>Done.</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:17:56Z2017-06-19T17:14:01ZFatal error <div><p>The strange thing is that any other uses arte solved ok.. it is just those 3 items that don't work</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:18:44Z2017-06-19T16:18:44ZFatal error <div><p>What exactly do you mean with "those three"?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:21:40Z2017-06-19T17:14:01ZFatal error <div><p>bruno gervais has shared a OneDrive file with you. To view it, click the link below.</p>
<p><a href="https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL">https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL</a><br>
[<a href="https://r1.res.office365.com/owa/prem/images/dc-png_20.png">https://r1.res.office365.com/owa/prem/images/dc-png_20.png</a>]<a href="https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL">https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL</a></p>
<p>Screen Shot 2017-06-19 at 12.20.22 PM.png<a href="https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL">https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL</a></p>
<p>well the 3 spelling issues ...</p>
<hr></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T16:47:40Z2017-06-19T16:47:40ZFatal error <div><p>Hey Bruno,</p>
<p>please download and install the current dev snapshot from <a href="https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg">https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg</a></p>
<p>With this snapshot, can you still reproduce the issue?</p>
<p>If you still see the issue, please upload another set of logs.</p>
<p>Thanks,</p>
<p>-hendrik</p>
<p>PS: You can easily attach screenshots to this discussion via its web interface. No need to use OneDrive.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T17:01:45Z2017-06-19T17:01:49ZFatal error <div><p>I did it... same results.. I sent you the logs..</p></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T17:28:43Z2017-06-19T17:28:43ZFatal error <div><p>Thanks for the logs. Let's try this one more time with <a href="https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg">https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg</a></p>
<p>Thanks!</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T18:27:43Z2017-06-19T18:27:44ZFatal error <div><p>sorry I had to leave... I'm trying again now</p></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T18:46:58Z2017-06-19T18:46:58ZFatal error <div><p>It does work fine now apparently... Thanks again for your help.<br>
Also Should I stick to this "snapshot" version?</p></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T18:48:10Z2017-06-19T18:48:10ZFatal error <div><blockquote>
<p>It does work fine now apparently... Thanks again for your help.</p>
</blockquote>
<p>Well, thank you, for reporting and trying snapshots!</p>
<blockquote>
<p>Also Should I stick to this "snapshot" version?</p>
</blockquote>
<p>Yes, please do, until 5.0.1 comes out (very soon).</p>
<p>Cheers!</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/427916762017-06-19T19:36:44Z2017-06-20T13:21:08ZFatal error <div><p></p></div>brunogervais01tag:help.beatunes.com,2009-07-24:Comment/427916762017-06-20T13:27:34Z2017-06-20T13:27:34ZFatal error <div><p>And it's out...</p></div>hendrik