Fatal error

brunogervais01's Avatar

brunogervais01

17 Jun, 2017 03:14 PM

I recently updated to beatunes 5 and when I sync the app froze so I intended a repair and then I get a fatal error

  1. Support Staff 1 Posted by hendrik on 17 Jun, 2017 03:59 PM

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    Hey Bruno,

    please send your logs.

    Thanks,

    -hendrik

  2. 2 Posted by brunogervais01 on 19 Jun, 2017 02:08 AM

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    bruno gervais has shared a OneDrive file with you. To view it, click the link below.

    <https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr>
    [https://r1.res.office365.com/owa/prem/images/dc-png_20.png]<https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr>

    Screen Shot 2017-06-18 at 11.30.40 AM.png<https://1drv.ms/u/s!AikjcEiNGlTkghMaDbvDwKsEt0Pr>

    I just did upload my logs..

    BTW I repair the library and when I try to inspect, then it freezes at one point... also the last time I did inspect, it shows me that there is an issue with names but doesn't give me the option to edit the results

    ________________________________

  3. Support Staff 3 Posted by hendrik on 19 Jun, 2017 06:43 AM

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    Hey Bruno,

    unfortunately, the fatal error you reported is not contained in the logs anymore, so I cannot find out, what kind of fatal error this was.

    Please repair the database again. If any error is shown, the database is broken and you have to rebuild the database to get beaTunes to work properly again.

    To provide proper support, it is helpful to me, if you take screenshots of error messages to write down the exact wording.

    Thank you!

    -hendrik

  4. 4 Posted by brunogervais01 on 19 Jun, 2017 03:29 PM

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    bruno gervais has shared OneDrive files with you. To view them, click the links below.

    <https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx>
    [https://r1.res.office365.com/owa/prem/images/dc-png_20.png]<https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx>

    Screen Shot 2017-06-19 at 11.26.17 AM.png<https://1drv.ms/u/s!AikjcEiNGlTkghTMboXW2jGgfkkx>

    <https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv>
    [https://r1.res.office365.com/owa/prem/images/dc-png_20.png]<https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv>

    Screen Shot 2017-06-19 at 11.26.13 AM.png<https://1drv.ms/u/s!AikjcEiNGlTkghW7qfWaFFrImPkv>

    Hi,

    so I did rebuilt the library and everything seems to be ok, the only issue I still have is when I inspect the library and I can't choose any options when I want to fix an issue...

    ________________________________

  5. Support Staff 5 Posted by hendrik on 19 Jun, 2017 03:35 PM

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    Does hitting "Refresh" help?

  6. 6 Posted by brunogervais01 on 19 Jun, 2017 03:46 PM

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    Unfortunately no... I tried

    many times

    ________________________________

  7. Support Staff 7 Posted by hendrik on 19 Jun, 2017 04:02 PM

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    Ok - can you please upload a fresh set of logs via Help -> Upload Logs?

    Thank you.

  8. 8 Posted by brunogervais01 on 19 Jun, 2017 04:11 PM

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    Done.

    ________________________________

  9. 9 Posted by brunogervais01 on 19 Jun, 2017 04:17 PM

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    The strange thing is that any other uses arte solved ok.. it is just those 3 items that don't work

    ________________________________

  10. Support Staff 10 Posted by hendrik on 19 Jun, 2017 04:18 PM

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    What exactly do you mean with "those three"?

  11. 11 Posted by brunogervais01 on 19 Jun, 2017 04:21 PM

    brunogervais01's Avatar

    bruno gervais has shared a OneDrive file with you. To view it, click the link below.

    <https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL>
    [https://r1.res.office365.com/owa/prem/images/dc-png_20.png]<https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL>

    Screen Shot 2017-06-19 at 12.20.22 PM.png<https://1drv.ms/u/s!AikjcEiNGlTkghYHBpWogOPGIBmL>

    well the 3 spelling issues ...

    ________________________________

  12. Support Staff 12 Posted by hendrik on 19 Jun, 2017 04:47 PM

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    Hey Bruno,

    please download and install the current dev snapshot from https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg

    With this snapshot, can you still reproduce the issue?

    If you still see the issue, please upload another set of logs.

    Thanks,

    -hendrik

    PS: You can easily attach screenshots to this discussion via its web interface. No need to use OneDrive.

  13. 13 Posted by brunogervais01 on 19 Jun, 2017 05:01 PM

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    I did it... same results.. I sent you the logs..

  14. Support Staff 14 Posted by hendrik on 19 Jun, 2017 05:28 PM

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    Thanks for the logs. Let's try this one more time with https://www.beatunes.com/download/beaTunes-5-0-1-SNAPSHOT.dmg

    Thanks!

  15. 15 Posted by brunogervais01 on 19 Jun, 2017 06:27 PM

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    sorry I had to leave... I'm trying again now

  16. 16 Posted by brunogervais01 on 19 Jun, 2017 06:46 PM

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    It does work fine now apparently... Thanks again for your help.
    Also Should I stick to this "snapshot" version?

  17. Support Staff 17 Posted by hendrik on 19 Jun, 2017 06:48 PM

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    It does work fine now apparently... Thanks again for your help.

    Well, thank you, for reporting and trying snapshots!

    Also Should I stick to this "snapshot" version?

    Yes, please do, until 5.0.1 comes out (very soon).

    Cheers!

  18. 18 Posted by brunogervais01 on 19 Jun, 2017 07:36 PM

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  19. Support Staff 19 Posted by hendrik on 20 Jun, 2017 01:27 PM

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    And it's out...

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