Post upgrade error.

JIri Janousek's Avatar

JIri Janousek

18 May, 2017 12:05 PM

HI, I upgraded to the latest version and since then Beatunes won't start. Error message attached.
Logs attached also.

Thanks,

Jiri

  1. 1 Posted by JIri Janousek on 18 May, 2017 12:07 PM

    JIri Janousek's Avatar

    Sorry, I thought I was opening a support ticket, not a discussion. Wrong place I suppose...?

  2. Support Staff 2 Posted by hendrik on 18 May, 2017 01:54 PM

    hendrik's Avatar

    Hey Jiri,

    it looks like you ran the installer while beaTunes was running.
    Please simply shut down beaTunes and run the installer again. That should solve the issue.

    Cheers,

    -hendrik

    Sorry, I thought I was opening a support ticket, not a discussion. Wrong place I suppose...?

    No—discussion/ticket is one and the same for beaTunes.

  3. 3 Posted by Jiri Janousek on 18 May, 2017 02:23 PM

    Jiri Janousek's Avatar

    Just in case: running on Win10, iTunes 12.6.1.25, Beatunes 4.6.15 in x64.

  4. Support Staff 4 Posted by hendrik on 18 May, 2017 02:24 PM

    hendrik's Avatar

    Did running the installer again (while beaTunes was not running) solve the issue?

    -hendrik

  5. 5 Posted by Jiri Janousek on 18 May, 2017 02:26 PM

    Jiri Janousek's Avatar

    Thanks Hendrik. I installed again and it seems to be working now.

    Great job!

  6. Support Staff 6 Posted by hendrik on 18 May, 2017 02:27 PM

    hendrik's Avatar

    Awesome. I'll close this discussion then. :-)

    -hendrik

  7. hendrik closed this discussion on 18 May, 2017 02:30 PM.

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